I’m reaching out to see if anyone has effective strategies for identifying overloaded Configuration Items (CIs) in their CMDB.For context, overloaded CIs occur when multiple distinct CIs are mistakenly recognized as a single CI. This leads to a situa...
We are currently on Vancouver release, we are about to start using Discovery and Service Mapping for the first time.Our preferred Discovery method will be to use Agent Client Collection but I can only find instructions enable this for Washington and ...
I'm struggling with some things I see when I am drilling into various CIs in terms of Down Stream and Upstream relationships. This is becoming more important because we have completed a lot of Service mapping down to the Server level but downstream o...
I'm looking at cmdb_rel_ci.list and I find that the parent value shows "(empty)" on many rows. Is that normal? If I right click and select show matching, only one row returns. If I group by Parent, none of them show empty. Is it safe to delete them? ...
Hi. I have bunch of stale laptops that can't be updated. These laptops should be updated by SCCM and discovered by Discovery as scheduled. However, those laptops obtain different IP addresses when connected to the office network, SCCM also don't upda...
In the identification entry there is a field `Allow fallback to parent's rules`. What is this field used for?
We have Duplicate Cis - basically with same name and version created but with different Running Processes parameters.reason being - Running process parameter are part of Ci identification Rule. Should these be considered Duplicates ? If yes, then how...
Hello All - I love the new De-duplication Dashboard and Template Library but some days I have de-dup tasks that fail to be picked up by the template, other days it matches. Even assigning them manually from the "De-duplication tasks that don't match ...
The field IMEI exists in alm_hardware and in cmdb_ci_handheld_computing.In Asset-CI mapping, it looks like can only map fields from the base CI Table (cmdb_ci).In the advance view where you can add conditions, you can expand Handheld Computing device...
Hello all, I have a question I hope you can help me with.I have CIs in the personal computer class.Should I change them to be in the computer class?
we have ran discovery for Linux servers and it is discovering Operating system as Linux Red Hat instead of Red Hat Enterprise Linux 8(64 bit).1. Could anyone know why it is discovering incorrect Operating system of Linux server?2. also is discovery c...
for ITIL role users they couldn't able to edit the application record can anyone tell me why ?? as well as i have checked with other ACL's which are written under application table but there is no issue with that ACL's
Dear experts, ContextI need to update a custom field called "Monitored By" in the CMDB thanks to an import from an external system.This import is done through IntegrationHub ETL and a REST API call done in multiple batches.This scheduled data import ...
I need to delete about 18,000 CIs that were created when an Intune import went wild, but I don't want them to enter a note on the Activity feed of the users it just causes noise, and some users have 185 Cis that need to be deleted. You can see in thi...
Our company is considering migrating our CMDB to ServiceNow. Now, I have to get a list of the available attributes for certain classes to map out our current data into the ServiceNow OOTB attributes. (Specifically checking Server, Switch, Network App...
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