Resolved! ServiceNow Guides - Asset and Configuration Management
Hello Guus, Please, do you know where Can I fine the currwnt ServiceNow guider regarding Asset Manag and Config Manag ? I want the file with the ServiceNow process proposal . thanks
Forum Posts
Reconciliation rules for related records
I created reconciliation rules for cmdb_ci_server with below precedence.Discovery : 100SG-SCCM: 200With these rules, update from Discovery is prioritized to SG-SCCM for the server table itself. However, I still want to control the precedence for rela...
BR to check if number of asset is less then threshold value in stockrule
Hey Requirement-Need to send notification when number of assets is less then threshold value in stock rule. Issue-how can I fetch number of assets in that particular stockrule. Please suggest Thanks,Shweta
Different approaches to deal with case sensitive condition in Business rule
Hey, requirement is-to calculate warranty date of model 'mobile devices' and display name contains 'ipad' in alm-hardware table Issue-above condition BR is working only for name contains 'ipad' and not working for name contains 'iPad'. Please suggest...
Resolved! Filter condition for data manager policies - cannot select 'is a' option
Hi, On CMDB Data manager, when setting up a new certification policy and defining the condition for the CI Class, it doesn't have the Class 'is a' option. This is useful, so that we can include bunch of classes under 'server' for example. Is there a...
ITOM Subscription
Ever wondered how ServiceNow ITOM Subscription works? Look at the attached document
Send attachment to SFTP server by using script
I am using the below script to send the attachment to SFTP server. Here I have created Integration connection as SSH private key connection which is connected successfully. After running the script in the flow action it is not showing any logs. What ...
Count of CI Over Time
Hello all, I would like to measure the total number of a certain class of CIs by day (or week or month) in a histogram. Is this something that is possible? From what I understand ServiceNow doesn't do historical trends. Thank you,Adam
Reference Qualifier not always working
because of multiple domains, we need to track which domain request for firewall rule changes go to. This is defined in the Firewall Managers table, but not really. The device name relates to a Panorama device that was discovered in the Firewall Dev...
Data Certification in CMDB Workspace.
Where can we add certification fields and instructions to be populated on certification task? In legacy data certification, it was easy, but using data manager, i created with attestations and conditions. After review i don't see any tab to mention c...
Platform analytics
Hello There, question 1: All KPIs consisting of distinct count of CIs (where source table is Incident) has an issue with multiple breakdown configurationsQuestion 2: We have been working with the CMDB data, there are few inconsistencies observed in o...
Resolved! Report on cmdb_ci_service to see all child items under it.
I want to create a report where i want to see a particular business service and list all the service offering , service_discovered in relationship , and all the servers which belong to that service discovered.I want to create a dashboard , if user s...
Resolved! VMs running Windows 10 are being classified as "Computers"
I have a curious question . Is it normal that VMs (I assume the guest VMs) are being classified as "computers" even though they are really a server? Or I am wrong to assume that all VMs are servers? Is it possible that there is a desktop VM and not a...
Azure vs SCCM for populating end user devices in CMDB
Does any have insight into using Azure vs SCCM for populating end user devices in the CMDB? Does it just come down to licensing or are there capability differences that make one better than the other? Appreciate any guidance you can share.
Asset X CI
I created an Asset through Load Data from a new computer that was not connected to the network.When the SCCM scheduler ran, it created a CI with the same serial number as the Asset.When I consult the alm_asset table, I find two items with the same se...
