How to decommission servers in ServiceNow

Vani14
Tera Contributor

‎04-03-2023 12:39 AM

Hi Team,
i am new to CMDB could you please let me know how to decommission servers in ServiceNow.

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kalyani8
Giga Expert

‎04-03-2023 01:19 AM

Hi,

 

You can create a decommission catalog form and fetch required information from the requestor like decommission reason, date, server etc.

 

Populate server from cmdb and once the request is submitted using workflows/flow designer change the status of CI to Retired/Non-Operational based on your environment.

 

Thanks !

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