Hello, We are using the Microsoft Azure service graph connector for azure cloud discovery. We have successfully been able to create a connection for one tenant and discover but we have problem adding a second hardware connection for the other tenants...
Dear all, I am actually following this on demande course on CMDB. This course is purely theorical in its content and there are not practcal Labs as other training, at least I did not find those and the course did not point to any of those Can you tel...
How can I make the best use of Knowledge to deepen my understanding of CMDB best practices and implementation?Are there any specific sessions, materials, or topics you would recommend prioritizing during the event?Thank you all for the support.
We previously used the Nexthink CMDB Connector until version Yokohama which coincided with SAM deployment. As we were unable to recover & ServiceNow would not support, we uninstalled. However, we are wondering if anyone is using the Nexthink CMDB C...
What is the standard process for creating new CI for Data centre class.
HiWe are trying to establish the plugins/solutions/spokes etc. required to implement the automated revocation of unused software installations. These installations were deployed using SCCM / MECM, also we have successfully configured the Service Gra...
How to create Baselines?How to create baselines with different CI classes? (Servers, and network devices, and workstations, etc....) Dave Batson
1. Delete a temp entity record in backend table (cmdb_inst_application_feed/sys_rte_eb_entity) 2. Go to IH-ETL mapping of above deleted entity, navigate to step 1 basic details 3. Pull a new import set or switch to a different import set 4. Go back t...
A user with appropriate roles such as admin/cmdb_admin is unable to delete reconciliation rules from CI Class Manager. When attempting to delete a rule, the system displays a success message, but the rule appears again afterward.I verified that the r...
Hello,I am a junior Configuration Manager, and I am currently facing the following CMDB challenge.We recently installed several new printers that were not initially created as Assets in ServiceNow. These printers are now being discovered through the ...
Hi, We have users who cannot see CMDB configuration Item records in servicenow The users already have admin role and itil/cmdb_read roles asssigned, but still the CMDB records are not visible. can anyone help with the root cause and fix for this issu...
I have setup connection to CrowdStrike Succefully. Created the Datasource using the connection as explained in the Installation Guide. However, during Test Load 20 record on Datasource, i am getting the error :org.mozilla.javascript.JavaScriptExcept...
I would like to configure the CMDB Health Dashboard to display only the principal classes.
Understanding CMDB Dependent CI Deletion Policy in ServiceNowIn any large CMDB, relationships between Configuration Items (CIs) evolve constantly. Services retire, infrastructure changes, and dependencies shift. But what happens when a CI loses all i...
