how to eliminate retired ci from stalness metrics of cmdb dashboard

konijetisumanth
Giga Guru

hi team 

 

i have to eliminate all the retired ci not getting reported in staleness cis for entire cmdb, can you help me how cani achive this.

 

no archiving of cis, or deleting of cis.

1 ACCEPTED SOLUTION

konijetisumanth
Giga Guru

Create a inclusion rule in specific classes so they can be eliminated from specific metric with class as below

 

EXample:- 

class is not computer

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2 REPLIES 2

Niklas Peterson
Mega Sage
Mega Sage

Hi,

Create Health inclusion rule to control what CIs are included in the Health calculations.

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-manag...

Regards,
Niklas

konijetisumanth
Giga Guru

Create a inclusion rule in specific classes so they can be eliminated from specific metric with class as below

 

EXample:- 

class is not computer