Hey, I'm getting an error on the Service Portal when I impersonate an end user. It works just fine for an admin.We have a catalog client script that uses the global.CSRDecodeCertificateAjax OOB script include to parse the CSR and get the CN and SAN....
Hi Connection, I need help on preparing horizontal discovery document, we lost this document and I don't have much knowledge on horizontal discovery, now I have to prepare document and submit to client. I'm looking for what are the elements should be...
Hi team I think I'm having a moment here, but I'm really struggling to find how I can assign a user to a Business Application through fulfilment of a request.Case is that I have a form to request access to an application, which is fulfilled by the Se...
Hello Everyone, I recently completed my Certified System Administrator (CSA) certification in ServiceNow and am eager to gain handson experience in the platform. I am actively seeking an internship opportunity where I can apply my knowledge and grow ...
Hi!I am looking for guidelines to identify if the CMDB data is sitting in right tables.In one of my customer instance, CMDB data is loaded/maintained manually. I see that data is not put up in right tables.Ex - Mobile data is sitting in Computer tabl...
Hello SNOW community, I have an issue where messages that I display in a custom widget using spUtil.addInfoMessage() sometimes don't clear out automatically, but sometimes they do. I'm looking for a way to force the messages that I displayed to go aw...
Hi All, I am part of a CMDB team in our organization. Got a requirement to define Class of Non-Tool Configuration items.Can I get some insights about Non-Tool CIs. What all classes comes under Non-Tool CIs?It would be very helpful if I get the exampl...
Recently we implemented data certification module, server owners are supposed to certify various fields on cmdb_ci_server table.When certification tasks are created, for some tasks servers are added which are not even owned by that owner.For example ...
Hi All, We are trying to update the IP address manually . The agenda is that the server and VM Instance IP should have the same IP address . We tried to update the IP Address manually but when the discovery runs it revert back servers to the previous...
within the site in ServiceNow. So, when the site is impaired, we show the relevant services with severity that are all green and OK or this service is down or impaired. I want to know which table stores the history of the service, whenever site hardd...
I have to arrange the above fields in columns which are checkbox type.Through Variable set it is not working,...what way can this be achieved?
Hi all I have set the coalesce in 'ID' field and mapped the same in the transform map. So if I set want to set 'Name' field as well in coalesce, will this create a problem in adding of new records? For example, if there are records with same name, bu...
I have been referring to the docs:https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-management/task/unified-map-config-map-references.htmlAnd I have tried adding my own reference entry nothing is displayin...
Hello, I am familiar with how to update and manage staleness metrics using the CI class manager. However I'm wondering if there are options for utilising more advanced criteria for what determines staleness for a class. e.g. If my organisation are ut...
I want incident list view page to show the latest incidents without clicking on the refresh button.I have looked for various solution like schedule job for interval of one minute. It would put load on the server much but how to create that schedule j...
