Resolved! What is `Allow fallback to parent's rules` used for
In the identification entry there is a field `Allow fallback to parent's rules`. What is this field used for?
Forum Posts
How to handle Ci created with diff Running processes in CMDB
We have Duplicate Cis - basically with same name and version created but with different Running Processes parameters.reason being - Running process parameter are part of Ci identification Rule. Should these be considered Duplicates ? If yes, then how...
De-duplication Dashboard and Template Library - advanced logging?
Hello All - I love the new De-duplication Dashboard and Template Library but some days I have de-dup tasks that fail to be picked up by the template, other days it matches. Even assigning them manually from the "De-duplication tasks that don't match ...
Resolved! Asset to CI mapping for extended CI fields (cmdb_ci_handheld_computing)
The field IMEI exists in alm_hardware and in cmdb_ci_handheld_computing.In Asset-CI mapping, it looks like can only map fields from the base CI Table (cmdb_ci).In the advance view where you can add conditions, you can expand Handheld Computing device...
Should you change personal computer class devices to computer class
Hello all, I have a question I hope you can help me with.I have CIs in the personal computer class.Should I change them to be in the computer class?
Discovery updating Operating system as Linux Red Hat instead of Red Hat Enterprise Linux 8(64 bit)
we have ran discovery for Linux servers and it is discovering Operating system as Linux Red Hat instead of Red Hat Enterprise Linux 8(64 bit).1. Could anyone know why it is discovering incorrect Operating system of Linux server?2. also is discovery c...
issue with ACL
for ITIL role users they couldn't able to edit the application record can anyone tell me why ?? as well as i have checked with other ACL's which are written under application table but there is no issue with that ACL's
Resolved! Managing delta with IntegrationHub ETL
Dear experts, ContextI need to update a custom field called "Monitored By" in the CMDB thanks to an import from an external system.This import is done through IntegrationHub ETL and a REST API call done in multiple batches.This scheduled data import ...
Mass Deleting CIs, need to suppress that they were deleted on the User Record
I need to delete about 18,000 CIs that were created when an Intune import went wild, but I don't want them to enter a note on the Activity feed of the users it just causes noise, and some users have 185 Cis that need to be deleted. You can see in thi...
Is there a way to get OOTB Class Attributes without having ServiceNow access?
Our company is considering migrating our CMDB to ServiceNow. Now, I have to get a list of the available attributes for certain classes to map out our current data into the ServiceNow OOTB attributes. (Specifically checking Server, Switch, Network App...
Resolved! Identification and reporting the ambiguous CI
HI Community,Please share your thoughts, experience, and guidance on identifying and reporting ambiguous CI in CMDB.
CMDB OOTB Classes and Attributes
Hi, Our company is considering migrating our CMDB to ServiceNow. Is there a way to get the list of OOTB CI Classes and/or OOTB attributes without access to the main ServiceNow CMDB UI?
How to skip updating a field value when updating a record by using Servicegraph connector for JAMF.
Hi We have a Jamf integration by using the Service graph connector for JAMF. In Jamf from diff data sources and different endpoints we are updating a computer record, one endpoint when create/update a record in cmdb table the model name updating a si...
Mail notification from Owner group
ISsue :- It is an owner group. when we try to send email on that group email id, that mail notification receive all member of that group except Group manager.if Manager also try to send mail on that group email then receive all member but self manag...
Resolved! How to trim space & - from the short description
Hi, I was modifying one catalog where I need to manipulate the short description. My short description was "Configuration Incident Response Team - P2P - AnyERP Task - High Memory/CPU - Tenant: KOK - SIDK - ServiceProvider" but my requirement is "Conf...
