Hi All,I'm looking into remediating several health issues with our CMDB.One significant issue is the number of Orphan Records on the estate, currently circa 50k+Will using remediation rules therefore generate 50k tasks, one per CI, or just one task?I...
I've setup our SolarWinds SGC and it is pulling assets daily into our CMDB tables. One question I'm unsure of: How are inactive/retired/removed assets handled? For example, a network adapter goes bad and is replaced. SolarWinds will pick up the new ...
Hi All, We are able to discover CDB and its associated PDBs hosted on a Linux host, after discovery we can see the PDB records data in cmdb_ci_db_ora_pdb_instance and cmdb_ci_db_instance_size tables in list view. However, when we click and open any P...
hello dear community, im trying to create a BR which will trigger when the start or end date of a change changes.It then should fill the start and/or end date of the related change task(s). It seemed at first like a quick fix but for some reason the ...
Hi,I have attached system log, the business rule fetching CI sys id and current user id(from user table). event triggered, script action. but the script execution failed into the line indexof. index value printing -1 still though it has value. kindl...
Hi all, what is the best practice for a ServiceGraph connector that is populating SNOW CMDB in case the 3d party source found that an asset is not in the network anymore? I am not sure if it should find and delete the CI, or "flag" one attribute (lik...
Hello! I am a new hire and was recommended for the CMDB in-person training. I see that the Administration Fundamentals course (SNAF) is a prerequisite and am currently working on it. I have taken a look at the Career Journeys and Paths and am having ...
Hi Everyone, I have created a notification on the Business Service table to trigger whenever any of the Business Owners (e.g., 'Owned by' or 'Managed by') become inactive. Here’s what I added the conditions:Condition 1: Run when "Updated"Condition 2:...
what we have to do in service now should we create a business rule or client script in which wherever we create an incident you need to trigger an email to assigned to the user with a few incident details like incident number, short description and d...
Hi, Just wondering if anyone stores Two way radio/Walkie talkie devices in their CMDB and which class are they using. Thanks.
Hi All,We got one requirement regarding service now - leanix integration.scenario -we need to create some records in service now in custom table. only 7 fields there. these records will come from leanix side.for this as per my knowledge, I need API f...
What are the differences between business application ,business service, business process, application software, application service, technical Service How are they connected to each other
Hi All, We are planning to slowly decommission our old SN instance as we have moved to new SN instance. There are some modules (custom) in old SN instance which are still active and using CMDB (unmonitored legacy data). Before we decommission old SN ...
Hi, In my PDI, I am unable to load demo data into the CMDB Health Dashboard. For all three KPIs, the values are showing as Not Evaluated. I tried loading data through plugins, but it did not work. Thank you
Hello, I have a requirement to add a custom field from the sn_gf_goal table to the list of columns that I can add to the list view in the strategic planning workspace.Please let me know if its possible to get this custom field to show up as a selecta...
