Hello Experts, Version: Washington D.C. We are not using Service Now discovery but instead use a collection of import jobs and service graph connectors to populate our CMDB. We are using CMDB 360, previously multi-source CMDB. Each of the imports sen...
When manually creating an OT Device there are two UI Actions. 'Save' and 'Create OT Device'When you select save the device shows under the cmdb_ci_hardware table, but NOT under the Operational Technology app modules. If you select 'Create OT Device'...
Hello - I am currently working with CMDB Data Manager in development. I am trying to create a policy using the Archive policy to archive certain parent child relationships to retired CIs. I am trying to create the data filter using the cmdb_rel_ci ta...
Getting started with trying to organize our CMDB. First by getting all of our Credentials in line for proper Discovery (as we've already got a good amount of CI's in the CMDB). Second by assigning all of our CI's into Support Groups. I'm primarily as...
Hii , In CMDB workspace, Under Management -> CI correctness wizard, I am getting the below error: As i am not able to find any indicator or wizard with Duplicate CI count (or) Stale CI count (or) CI correctness Can anyone help me how to fix this...
We have installed OOB Service Graph Connector for Jamf [2.12.2] plugin to pull computers data from Jamf into ServiceNow instance. and we have done with the complete set up,then we are facing the below issues,when the job runs it will load some data ...
How to stop the change request from creating multiple duplicate approval requests per affected CI Scenario: The user creates a change request go to related list and adds in 20 affected cis with the same approval group hits savethis creates 20 approv...
Are VDI's discovered via SCCM or Intune integration (SG connector)? If yes, on which table it sits and which attibute tells that its a VDI vs normal computer?
So I was trying to correct a mistake, we had added a field to cmdb_ci and it should have been added to cmdb_ci_server. However by the time it was realized it had already gone to production. In an attempt to correct this I removed it from cmdb_ci i...
Looking to find the timeline of when a ticket from opened to closed how to display that data?I am working on a report it is showing same day, 2 days, 2-5 days, 5-7 days, 1-2 weeks, 2-4 weeks, 1-2 months per quarter of the yearbut the data is incorrec...
Good day all, I was hoping to find some assistance on a problem we are having with our Tanium IT Asset Mgmt Graph connector. It is completely out of the box using the Guided Support. We are getting all our CIs and classes appropriately, however we ...
Hi, I am integrating Qualys through Service Graph Connector which is using robust transformer, along with Concurrent Import with Partition size 1000 in Scheduled Data Import (OOB configuration). When we tried to run transform/execute schedule import,...
As a part of my remediation, I select a main Ci and retire the duplicate CIs. But when I run the correctness job again, another task gets created with the same CIs. I don't have an option of deleting the CI as a part of remediation since I will need ...
If we have a change created that will happen every month and has multiple CI's and change tasks, is it possible to convert this into a template? Trying to find a way besides copying a change.
Hello, I am just wondering how to store the back-up information in ServiceNow CMDB. As a tactical solution for audit purpose, we have stored this information under description attribute of Server class. Now, I have been asked to investigate the long...
