populating category and sub-category values
how category and subcategory values are populated, if the data load is manual and or via any integration?
Forum Posts
category and subcategory in cmdb
Hi,How the category and sub-category values flow in CMDB perspective (type is string, not choice)?Thanks in advance.
Self-solved: IH-ETL - No existing records updated after mapping changes, same import set loaded
Hi IntergrationHub ETL Superstars, We've built an IntegrationHub ETL application that pulls data from a legacy inventory system via Data source of REST (IntegrationHub) type in JSON format.One issue we have is that after class mappings are adjusted (...
CI class column not searchable in lookup list view of CI field
While searching in the look up search of configuration item field on change record, I am unable to apply search or filter to "class" column. It appears greyed out . What is the reason behind this and how can this be made searchable?
Sys_popup view - Prevent children table popups from inheriting parent popup view
Hi all, I am trying to add to the sys_popup view where the Computer's popup appears different from its default form.However, after creating the form layout and form section for the sys_popup view, when I look at the popup for the children table recor...
SCCM serail number is not getting mapped to Servicenow CMDB
Hi Folks,We are having an issue with serial number coming from SCCM. The data for CI is coming from SCCM and stored in sn_sccm_integrate_sccm_2019_computer_id_list table. The serial number is also coming from SCCM and stored in the stagging table(sn_...
Resolved! What is the table that holds the list of all CI Classes?
I am building an application and I want to be able to read the settings specific to a class (not individual CI data). For example; if a specific Effective Duration for a CI Class has been created I want to read that.if recommended fields have been a...
Business Service - Update Question
I have a Business service created. When the user open a new incident ( Ticket) and select this business service, the ticket need assign to default this incident to specific assignment group. I need to select the option in the Business service form c...
Resolved! Support Group vs Manage by Group
We have two fields: Support Group and Managed by Group in CMDB and other CSDM tables as well. What would be the ideal use case for both fields? For instance, whom can we assign tickets to and who will be managing that CI?
Facing a challenge in CMDB cleanup. Reconciling Real Server States vs. Recorded Status
Hey experts,I'm working on cleaning up our Windows server data in CMDB and encountering some lifecycle status inconsistencies due to historical decommissioning processes not being followed properly. I've identified two main scenarios I need help with...
How to call CMDB IRE when creating CI using Flow?
We have built catalog items and it has variables like Name, serial number, OS, RAM etc. Once the user submits it the catalog item, the FLOW will get executed and creates/updates the CMDB.We dont want to give direct/write access to CMDB tables and we ...
Discovery Fundamentals On Demand
Working on Discovery fundamentals on Demand and Task to create iTunes processes classifier created then how do i execute a new discovery against 198.51.12.119
Visibility of Modules
I have created some modules, but due to some arrangement issue I have deactivated all of them but still it is visible in left navigation search. Can some help me with this issue.
Resolved! Unique identifier for ip phone class
i need to create IRE rule for ip phone class for that i dont know step by step process and user is not giving the unique identifier so anyone can help me on it to find the unique identifier.User has shared data source column and ask to find out the u...
CMDB CI Duplication fail
Hello Everyone, I am from CMDB team and i need to remediate one Ci belong to cmdb_ci_linux_server_list while executing the remediation duplicate task it is keep running as work in progress not getting completed or failed, sharing error reason as b...
