For anyone who doesn't know, the duplicate CI remediator only takes change requests which are in a New state into account. I've spoken with the development team at ServiceNow and it's apparently because of a business rule restricting modifying the CI field after a certain state on the Change Request form. I've submitted an idea to fix this and would appreciate any upvotes I can get: https://support.servicenow.com/ideas?id=view_idea&sysparm_idea_id=a36bac9197fbc250f03d739c1253af09&s...
