How to get the list of CI's from service offering
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01-31-2022 08:20 AM
I want to create a reference qualifier for the incident table that if a user selects service and service offering then under configuration items I have to get all the CI's based on the service offering.
As per my understanding Business applications will be CI.
So how can I relate service offering to business applications or what is the relation between service offering and CI's?
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01-31-2022 09:42 AM
Ok, I misread your question. So technically according to the Common Service Data Model (CSDM) Business Applications should not be used as operational CI's in incident, problem, and change. Application Service is where you want to create your operational application CI's and setup your relationships.
