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Resolved! CMDB and CSDM Crawl stage - Populating Applications

Hi everyone!  I'm currently writing a proposal on how our institution can follow the crawl/walk/run/fly guidelines for the CSDMv5. Our instance is new, at a few months old.  In the whitepaper, it recommends starting with Business Application, (Applic...

ahbrook by Tera Contributor
  • 107 Views
  • 2 replies
  • 1 helpfuls

vmWare Virtual Machine Instance upon discovery does not show serial number of VM instance and as a result does not merge Windows Server CI with VM instance CI

We have enabled Horizontal discovery in our client environment and are discovering both Windows Server (OS) CIs along with vCenter discovery (and it's children). We are now showing duplication with vmWare Virtual Machine Instance CIs and correspondin...

Misana by Tera Contributor
  • 1601 Views
  • 3 replies
  • 0 helpfuls

Leading practices on Windows Services (CMDB)

What is the leading practice to maintain CMDB healthy in relation to Windows services class. Windows services that have not been discovered in the last 60 days and have the below scenario: The state is Stopped, install status Installed/Absent.The sta...

Where to store OS patching information

Hello All, I have a requirement to store patch information about operating system present on Certain server . In this case i do not find any OOTB attributes available that can hold patching details. Does it means it should be hold in cmdb_ci_patches ...

nareshTT by Tera Contributor
  • 182 Views
  • 3 replies
  • 0 helpfuls

Dictionary Override - Reference Qualifier Question

Hello all, Good day!! On the Incident form, when a configuration item is selected from "Mapped Application Service" (cmdb_ci_service_discovered) class, then only their related Services has to be shown for selection in the "Service" (business_service)...

Lucky1 by Tera Guru
  • 1340 Views
  • 10 replies
  • 0 helpfuls

Resolved! CMDB - CI vs Service and Service Offering

Hi all, I wonder if it is correct that Service, Service offering and CI have to be managed as a pyramid.For example, during incident management in service operation workspace, I found that first of all Service has to be selected, then the related Ser...

Tommaso2 by Tera Expert
  • 167 Views
  • 1 replies
  • 1 helpfuls

discovery

explain the four stages of discoveryexplain common issues encountered during the four stages of discovery and how to fix themwhat is the end result after discoverylist the port numbers required to run discoverywhat are the components of discovery wha...

EmmanuelDob by Giga Contributor
  • 593 Views
  • 3 replies
  • 0 helpfuls

CMDB Workspace without Menu items

Why is CMDB Workspace without any menu items? Instance is OOB and CMDB Workspace just installed but appears without menu items.   

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jnipala by Tera Contributor
  • 754 Views
  • 16 replies
  • 0 helpfuls