When raising a change the change driver is required to add the primary affected CI to the change request. They can do this by clicking the magnifying glass next to the CI field and this then displays a form where there can search or filter the CMDB....
Hello friends, I would like to understand if we can and how we can create the multi-level Service Map using Tags. We have an automated way to populate the tags, but what i noticed in my early study, it create the map at single level not like Service-...
I have an information message displayed on a CMDB Workspace built using UI Builder.Currently, this message is visible only to admin users and not visible to non-admin users.I want to understand:How can I check which roles or users have visibility of...
What’s your most effective method for CMDB data normalization? We are coming over from Cherwell CMDB and will need to perform a good amount of normalization as part of the migration.
I am currently integrating ServiceNow with Cisco Catalyst Center using a MID Server. When I test the connection, instead of seeing a green success message (for example, Connection Established), the system returns the message:“The request has been acc...
Is it possible to stop the robust transform ‘SG-SCCM Computer Identity’ changing the value of an existing model id in the computer table?
I am not having a lot of luck finding information in ServiceNow Docs or other posts in the Community. I even posted in the HAM forum, but have received no responses. Can the Mobile Agent app be used to manage CIs/Assets without having HAM (specifical...
Anyone knows, backend table name of Data Refresh Rules which is maintained inside Recon rules. I have found a table name "cmdb_health_staleness_rule" but its related to Health, not related to Data refresh rule. If anyone can provide me please that wo...
Hi Using IntegrationHub ETL, is it possible to ignore certain rows with specific values? By ‘ignore’ I mean do not insert the row into the target table. Thanks
I’m a Business Analyst responsible for CMDB go-live in a ServiceNow implementation.Our core team includes:CMDB ArchitectCMDB Process OwnerDeveloperProject ManagerI work very closely with the process owner.So far, I’m involved in:Driving agreement on ...
Hi, I need to ensure that the Data Refresh Rules are working correctly.How can I test it? I tried to execute Data Collectors Jobs related to Stale indicators or related to CMDB,and execute all the CMDB Health Dashboards Jobs to get my test records...
Why does ServiceNow CMDB use a model where classes and tables are the same, while other modules in ServiceNow treat them differently? Justify.
Hi Community,For those who have implemented or are actively adopting the Common Service Data Model (CSDM), I’m interested in learning from real-world experience this go around. What were the top three challenges you encountered during your CSDM imple...
I have a lab instance for CMDB training. In the CMDb Workspace --> CMDB 360, the panel for Discovery sources is empty (picture below). Shouldn't it show at least 1 source, ServiceNow, for the pre-filled CIs in the system?
I'm creating a script to deactivate configuration items that are outdated, meaning those that haven't been discovered in over a month. The lifecycle stage and lifecycle stage status fields are active, and that's why we decided to use the latter. Is t...
