Hi Team,I am seeing a mismatch in the OOTB CMDB Data Mismatch Report and would like to understand the best approach to resolve it.CI DetailsCI Name: bp-rtr-test03Actual CI RecordOS: Windows Server 2019 StandardDiscovery Source: ServiceNow Discovery P...
We are preparing to transition from the classic UI Form view to the CMDB Workspace / Service Graph Workspace, as these experiences are maturing. We have configured a Standard Layout for our principal CI classes and need to apply them into the Workspa...
Hello Community,We are looking for best-practice guidance on modeling batch servers and their application relationships in CMDB.Current situation:We have multiple batch servers that support multiple applications (many-to-many relationship).Currently,...
Hi ,I have done the Service Graph Connector integrations for Tanium and Intune. However, I am observing some unexpected behavior with both scheduled jobs. I updated the Run As account to use the service account, and the Updated By field in the CI Lis...
Hello, I am trying to integrate Service graph connector for Solarwinds with ServiceNow but I am getting below error message. Please anyone help me on the below error and how to resolvecom.snc.process_flow.exception.ProcessAutomationException: Error c...
Hello, I am getting the below error when running a data source from the Solarwinds Service Graph Connector:com.snc.process_flow.exception.ProcessAutomationException: Error creating Attachment raw_page_stream : Method failed: (/api/now/hub/temporaryat...
Hi community, I am troubleshooting an SCCM CI attribute-flipping issue (has changed ownership, name, serial number, manufacturer, RAM, and location several times). To test, I am trying to re-import a specific set of records, but the target CIs are no...
hi all, for some of the server ci , chassis type is coming desktop , if we manually update , tried creating manaul reconcile rule but did not work . how can i restrict update from sccm or servicenow if updated manually . business ask if model.name ha...
Hi,I would like to know How "Name" field on IP address record is set? One thing is obvious to notice, IP address field and name field have same value. Can you please help me tracing the source which sets the value? i cannot find the script that is do...
Hi, Is there a way to have a report giving a list of server with no "Intantiates::Intantiate by" relationship with an active (State=on) virtual instance ? Thank you
II have an issue with the data in the CMDB of ServiceNow. We reuse the hostnames when we are complete a technical refresh on our servers in our environment. We have configured the our identification rule for hardware to check the name and serial numb...
Hi, We are running Australia, and I'm running discovery on Windows servers with a running instance of IIS and the IIS discovery pattern runs but it doesn't look like the IIS Virtual Directory discovery pattern despite the fact many IIS Virtual direct...
Hi all, I'm looking for guidance on Azure Stack HCI discovery. We have full Azure discovery running however I'm losing sight of previously discovered on-prem servers as they are migrated to HCI. I am struggling to find any documentation on this topi...
On 30th January’26, I passed the ServiceNow CIS – Data Foundations (CIS-DF) certification.Since then, I’ve received several individual requests for the guidance on CIS- DF preparation over LinkedIn and Teams.So, I decided to write a blog which will...
I'm evaluating the out-of-box Payment Device CI class (cmdb_ci_payment) and am struggling to understand the intended lifecycle for Retail Models (sn_ent_retail_model).The Payment Device model category specifies:CI Class: Payment Device (cmdb_ci_paym...
