Bussiness Application Mapping
hello team, how do I haver a dashboard report or diagram that shows me Bussiness Applications and its relationships bussiness applicationbussiness serviceapplicationtechnology service appreciate the community help.
Forum Posts
Unable to run horizontal discovery through beyondtrust password safe
Hello members, We have Password safe External Credential Storage for Discovery installed and have been trying to run horizontal discovery but keep getting issue while trying to retrieve credentials using the local account.Since this is a scoped appli...
ServiceNow CMDB Dashboard
Hi,When I open CMDB Dashboard through CMDB Workspace, at CMDB Health in home- The Completeness score card showing N/A, Correctness score card showing N/A and Compliance score card showing NaN%. When I click on any once of these score cards Completene...
Fields in the CMDB 360 Query - Compare attributes values
Hello Experts, Class attributes are missing in the step 2 of In the CMDB 360 Query - 'Compare attributes values' .I have selected the cmdb_ci_computer class. The query dropdown shows only 20 columns. Attached screenshot for reference.So, my query is-...
Discovery activation in lower instances.
Hi All, We are implemnting the discovery first time. I just want to know what is the process or plugins that need to enable ? if not exists in the lower instances what are all the inputs we need to give it to Servicenow team to activate it (List of P...
Heap Space issue in flow
@Ankur Bawiskar @Community Alums @Sohail Khilji @Maik Skoddow or anyone please help How can I solve the Heap size issue what is the maximum memory size is allowed in MID SERVER
Getting IDENTIFICATION_RULE_MISSING for Software Installation table (cmdb_sam_sw_install_list)
I'm getting an IDENTIFICATION_RULE_MISSING error for the Software Installation table (cmdb_sam_sw_install) in SAM Pro. I’m loading discovery data from an external API into the Software Installation list table (cmdb_sam_sw_install_list) using Integrat...
Control List View Editing on Case Task Based on Field Condition
Hi Community member,What are the available capabilities in ServiceNow to restrict inline (list) editing on the Case Task (sn_customerservice_task) table?Specifically, when the Billed (u_billed) field is true, users should not be able to edit the Stat...
Business and Technical Management services
Can someone please tell me what is the appropriate way to connect Business Services to incidents and changes? We are implementing CMDB and EA modules. We already have ITSM and SAM in place. I am trying to figure out the best way to develop insight...
Mid Sever Installation on Linux Server ( Red Hat , Amazon Linux) - Article
Mid Server Installation on Linux OS: A Step-by-Step GuideInstalling the ServiceNow MID (Management, Instrumentation, and Discovery) Server on a Linux-based system is an essential step for integrating ServiceNow with on-premises applications, devices,...
Enabling GCP Discovery
Hi Team, While trying to create Cloud Discovery schedules for GCP, I cannot see Provider as Google. It only shows Azure, VMWare and AWS. I have installed the required plugins for Discovery and Service Mapping and have also installed SG connector for ...
Resolved! De-duplication template - Option to make last newest discovered the main CI?
I’m creating de-duplication templates and would like to designate the Main CI based on the most recent discovery, rather than using ‘newest updated’. The “newest updated” option isn’t ideal because human updates can skew accuracy compared to a discov...
Resolved! CSR decoder script giving - Error: \"GlideAjax\" is not defined.,Detail: \"GlideAjax\" is not define
Hello, I am trying to figure out a script that could decode the CSR values like CN, SAN, Key Size, Key Type, O, OU, S, C, etc. from the data entered in the service catalogue form. I tried referring Solved: Decode CSR (Certificate Sign Request) - Serv...
CI are getting retired Automatically
Hello Team,The CI are getting retied automatically, What will be the Root cause of it
CI Reclassification Explained: What We Should Know
CI Reclassification Explained: What We Should KnowIn IT Service Management, Configuration Items (CIs) form the backbone of your Configuration Management Database (CMDB). They help you track, manage, and understand every component in your IT environme...
