HI All,Current Scenario:We are manually updating our DR Matrix (Disaster Recovery) table every time a new Business Service is created. For each new service, we insert an entry in the DR table by adding the next sequence number (ex: DR001 → DR002 → DR...
We are onboarding the Cloud databases (RDS) from AWS and I am looking to confirm some basic relationships on how this works in the CMDB. Seems like the RDS' are similar to a server, in that it hold the resources, who owns the AWS account who ordered ...
In our Certification Policies we had "Run As" set to the out of box user named "DataManager Job Runner". The schedules are also set to execute "On Demand". So this week we opened the schedule and clicked Execute Now to create the certification tasks,...
Hi Team,I have a requirement where I need to check if the following CMDB relationships exist:Oracle Instance – Uses::Used by – DatabaseOracle Instance – Runs on::Runs – (Linux) Server(Linux) Server – Virtualized by::Virtualizes – Virtual Machine Inst...
I am adding a new scheduled script to my application but the scheduled script is not coming as a part of the update sets so I am not able to commit it to my repository. Does anyone have any suggestions as to how to make it a part of my update set or ...
The ACC-V has been successfully discovering running software on Windows hosts. However, over the past few months, it has intermittently stopped discovering the Microsoft SQL Server database instances on some Windows hosts, while it continues to work ...
Hi All,We are trying to setup the discovery for Storage Server using SNMP. Test connection is successful, however we are getting below error while running the discovery schedule.Connection could not be established to https://xx.xx.xx.xx:8080 , Patter...
we started doing azure discovery, I have created azure Tenant ID and all other details to bring in subscriptions. Right now I am getting all subscriptions which are there under the Tenant ID. Question I have,1) I don't see any discovery schedule on T...
Trying to create Work Order Templates and everything in the fields will keep except for short description. It accepts input in the string field but when published it disappears and is not visible (telling me field is empty). We would like to populate...
Our team just completed the phase 1 of implementing CMDB and below is the scope:1. CI Ingestion into CMDB (Intune, JamF, Azure, WorkspaceOne, Discovery)2. Completed tag-based mapping for 1 critical application3. Relationship mapping between Service, ...
Hello Team,To install the ACC agent on Ubuntu servers with version 24.04, we have confirm that is not possible to use the command "dpkg-sig". We have ran the commands for reconfigure the dkpg database or installing the package did not work.Instead of...
Hi Team, Need help in fixing the duplicate records in cmdb computers table how to merge the duplicate records and avoid duplicate entries in future
Hello friends, I am struggling to understand duplicate CIs detection in ServiceNow CMDB.I can see that duplicate_of field is populated on newer duplicate CI. and i read the same in ServiceNow documentation as stated here. But today, i came across ver...
Please suggest me to become expert in CMDB
Hi all, I have a urgent requirement to populate the data. These are the fields in the Incident form and requirement is to populate the data. Could you please guide me on how to populate the data into below CMDB tables. 1. cmdb_ci ( Configuration item...
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