Hi folks, I'm looking for ideas/suggestions on this issue. When our desktop teams put new computers on the bench to install the base build they are discovered and automatically set to 'In use'/'Installed' in the Asset module/CMDB. In most cases the...
While advanced CMDB capabilities like Service Mapping, CSDM alignment, and Now Assist are key milestones, I want to address a more fundamental question: How do we manage known assets that fail onboarding (due to credential issues, missing data, etc.)...
under CMDB 360 In CMDB Multi‑Source Data, seeing attribute column headers as Col 0, Col 1, Col 2… instead of real field names. How to get the attribute names ?
CMDB is Like the Human Body – But Governance is Its LifestyleWhy the true value of ServiceNow isn’t built by implementing more modules, but by continuously investing in the health of the foundation. Recently, I came across an excellent infographic fr...
My organization is working on ensuring we are tracking Computer Disks (hard drives) within ServiceNow when we have ran into a question that I cannot seem to find a clear answer on in regards to the SCCM Service Graph Connector. If a USB/Removable/Por...
We have a catalog item leveraging a look up value on the CMDB table for users to request decommission or backup / restore of specific devices. Historically we have not seen an issue, today a user raised an access concern and was unable to add or look...
I am starting to use the new Data Certification experience and there is one feature that existed in the legacy that I cannot find in the new module. I need to view the certification history at a CI level. I want to go to a CI, and see a related lis...
I'm torn between building relationships correctly and building them in an easy to understand way. The data flow is a simple flow. App1 -> Data Warehouse -> Event Hub -> App2. However, due to processes or lack of, App2 is not informed when App1 goes d...
Hi all,Per the ServiceNow documentation, cmdb_software_instance is deprecated as of the Zurich release, and cmdb_sam_sw_install is now the table used to store the relationship between a Computer CI and a Software Package CI.However, on our Dev instan...
I am working on a Snowflake integration that imports data from a Snowflake table into a ServiceNow target table. The integration is built using IntegrationHub and uses REST Messages, Data Stream Actions, a Data Source, and a Transform Map to map Snow...
Hello community,We are defining an AI inventory and governance model in ServiceNow, but we do not have AI Control Tower (AICT) licensed or installed in our environment.After reviewing the CSDM 5 guidance and the AI Inventory data model article, we un...
Hi Team Please help me to fix the below error, when i open the record i can see the below RegardsRajesh
Hello, I am trying to move an update set that includes a flow, business flows, and an update to a business rule. When I try to retrieve it in prod I receive the message, "Unable to upload file due to security restrictions". Thank you, Adam
We are receiving the 0x800706BA – RPC Server Unavailable error from the MID Server while attempting to connect to the host machine.We have already verified that the required permissions are in place, the necessary services are running on the host, an...
I am populating Logical CIs into the CMDB using Import Sets with IRE through IntegrationHub ETL.I was able to successfully populate Business Application CIs without any issues. However, when I imported Service Offering CIs, any Service Offering that ...
