Hello everyone.I just recently got my CSA and now doing Discovery Fundamentals On Demand class for ITOM (Xanadu). I am now in "Module 7. Create Asset Record," and have followed every step of the instruction; however, upon validating my progress valid...
Hello DearsI am currently working on a ServiceNow implementation that includes the following modules:• ITSM (Incident, Change, Problem, Request)• ITOM (Discovery + Service Mapping)• SAM Pro (Software Asset Management)• SPM (Demand Management)As part ...
A CMDB Administrator wants to educate the team on the various actions that can be performed withinthe CMDB Workspace.What actions can be initiated from the CMDB Workspace?A. Execute ServiceNow DiscoveryB. Create a CMDB Data Manager certification poli...
Has anyone faced an issue where Discovery fails with:Discovery using patterns could not be executed due to missing pattern Windows OS - Desktopseven though:Pattern exists and is ActiveMID Server is Up/ValidatedPattern synchronization was triggered mu...
Hello, In Flow Designer, when creating a flow you used to be able to make a trigger for when a value "Changes to" a specific value. It seems it is no longer an option. Is there another way to do this? Specifically when a CI is retired I would like th...
Hi Community,We are working in a domain-separated instance where manufacturers exist both in the global domain and in child domains. Our objective is to standardize and maintain manufacturers/models in the global domain wherever possible.Currently, o...
Hi All, I have duplicate location with name in location table .So currently task table records(INC,sctack ,req,RITM e.tc.) are mapped with both locations .I want to map all tasks with one location .So that i can remove another duplicate location .FYI...
Is there a way in which list of all the servers in CMDB that have any version of JAVA installed in them?
Hi All, Wanted to understand your experience on handling infrastructure where we have shared Azure subscriptions and shared VMs, DBs, etc. (used by multiple applications). How did you capture the Tags (Application and Environment) at the right levels...
Hello everyone! This post is continuing off of a few I've made in the CSDM forum (such as this one), but I felt this was more directly tied to operation of the CMDB and therefore I'm posting it here. We currently only have access to ServiceNow ITSM a...
Hi All, I have an catalog item to create business Application .Business application is inserted after approvals. There is field as application name in catalog item which maps to Name field field of Business application in service now.I want when user...
Hi Community, We have an Application Service that is marked Operational Status = Retired and the related Business Application is Decommissioned. However, Service Availability Results are still being generated. The active record appears to be in servi...
On Zurich version, I can't find any way to create a classic workflow in order to configure a CMDB remediation rule as it requires a workflow referencing the wf_workflow table not the flow designer. Any clue?
What is the correct relationship between an Application and a Server in the ServiceNow CMDB?A. Application > Runs on::Runs > ServerB. Application > Uses::Used by > ServerC. Application > Used by::Uses > ServerD. Application > Runs::Runs On > Server ...
In CMDB, they say there has to be 1 CI for 1 instance.For example, lets say Azure Databricks.It can have multiple instances owned by many different teams but there should be only 1 CI - Azure Databricks.Now, different teams are saying they each need ...