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Forum Posts

Create CMDB data Manager policy based on Principal Class

Hi, we are trying to create a CMDB Data Manager Policy that would be based on CIs that are contained in a Principal Class. There are no filters avaialble to identify the notion of Principal Class in the Data Manager. As anyone encountered this issue ...

How to estimate RAM & JVM size for mid-server ?

Hi,We are planning our deployment for Discovery and Service Mapping, and I would like to get recommendations on the optimal MID Server system requirements and JVM memory settings to ensure stable performance.Could you please share best practices, off...

jugantanaya by Tera Contributor
  • 369 Views
  • 1 replies
  • 0 helpfuls

I have created Certification & attestation policy

Hi Team,I have created a Certification & Attestation Policy using CMDB Data Manager, and the policy records are stored in the cmdb_data_management_policy table.I would like to display the compliance results of this policy in the out-of-the-box (OOTB)...

aaaddwwwws by Tera Contributor
  • 317 Views
  • 2 replies
  • 0 helpfuls

CI Relationship need re store

Hi Team , something happened  wrong , unfortunately CI got deleted and and also i can see realated (relationships)CI also got deleted ,can someone please help me out to revert it back .Thanks in advance

pramn by Kilo Sage
  • 518 Views
  • 5 replies
  • 0 helpfuls

Correctness Health Metric

System: XanaduI am new to CMDB and would appreciate some guidance.I was slowly confirming Stale CIs were decommissioned or not, previous day, came in today and the report was missing even though there are some that are still stale that I did not move...

benjaminayo by Tera Contributor
  • 347 Views
  • 1 replies
  • 0 helpfuls

Resolved! cmdb_ci_service vs cmdb_ci_business_app — correct usage boundary

Hello DearsI am currently working on a ServiceNow implementation that includes the following modules:• ITSM (Incident, Change, Problem, Request)• ITOM (Discovery + Service Mapping)• SAM Pro (Software Asset Management)• SPM (Demand Management)As part ...

Majdsalim by Tera Contributor
  • 1963 Views
  • 3 replies
  • 2 helpfuls

Relevancy of SNPI Course for CIS-DF Exam

Planning to do my CIS-Data Foundations course within the next few weeks and in the suggested learning pathway the ServiceNow Platform Implementation course is mentioned right before the CMDB fundamentals course. Since it's a pretty long course I want...

VisharaJ by Tera Contributor
  • 479 Views
  • 5 replies
  • 4 helpfuls

Data Manager retire Policy

Hi All,in my PDI i tested the 'Retire Policy' in the Data manage for stale CI ( 2 CIS ) which were not updated for specified timeframe(More than a month). it created Remediation tasks in the cmdb_data_management_task_to_ci table.  once of the task wa...

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baba by Tera Expert
  • 1595 Views
  • 4 replies
  • 2 helpfuls

Reference lookup opens behind modal in Playbook

Hi everyone,I’m facing an issue in a Workspace Playbook. When I click the Save button on playbook activity, a modal opens with a task form. If I click the lookup icon on a reference field (e.g., Assigned To), the lookup dialog opens behind the Save m...

Yathvika by Tera Contributor
  • 750 Views
  • 5 replies
  • 0 helpfuls

CMDB Report: CIs With No Relationships

Hello, How can I most easily create a report of CIs that have no relationships? Essentially these would be for classes that do not have Orphan rules set up. Thank you, Adam

adamtoth by Tera Contributor
  • 810 Views
  • 5 replies
  • 1 helpfuls