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Resolved! How does your organization manage missing CIs?

While advanced CMDB capabilities like Service Mapping, CSDM alignment, and Now Assist are key milestones, I want to address a more fundamental question: How do we manage known assets that fail onboarding (due to credential issues, missing data, etc.)...

aditityagi by Tera Contributor
  • 231 Views
  • 1 replies
  • 1 helpfuls

SG-SCCM and Computer Hard Drives/Disks Updates

My organization is working on ensuring we are tracking Computer Disks (hard drives) within ServiceNow when we have ran into a question that I cannot seem to find a clear answer on in regards to the SCCM Service Graph Connector. If a USB/Removable/Por...

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kchapman87 by Tera Contributor
  • 1337 Views
  • 8 replies
  • 4 helpfuls

CMDB Read role required for catalog intake forms using lookup value?

We have a catalog item leveraging a look up value on the CMDB table for users to request decommission or backup / restore of specific devices. Historically we have not seen an issue, today a user raised an access concern and was unable to add or look...

joscan by Tera Contributor
  • 569 Views
  • 3 replies
  • 1 helpfuls

cmdb_sam_sw_install table missing on fresh Zurich instance

Hi all,Per the ServiceNow documentation, cmdb_software_instance is deprecated as of the Zurich release, and cmdb_sam_sw_install is now the table used to store the relationship between a Computer CI and a Software Package CI.However, on our Dev instan...

kunalachary by Tera Contributor
  • 407 Views
  • 3 replies
  • 0 helpfuls

CMDB multi mismatch error

Hi Team Please help me to fix the below error, when i open the record i can see the below   RegardsRajesh

Rajesh77_0-1785405174437.png Rajesh77_1-1785405226472.png
Rajesh77 by Tera Contributor
  • 265 Views
  • 3 replies
  • 0 helpfuls

Retrieve Update Set Error

Hello, I am trying to move an update set that includes a flow, business flows, and an update to a business rule. When I try to retrieve it in prod I receive the message, "Unable to upload file due to security restrictions". Thank you, Adam

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adamtoth by Tera Contributor
  • 507 Views
  • 4 replies
  • 0 helpfuls

RPC Server Unavailable (0x800706BA) from MID Server

We are receiving the 0x800706BA – RPC Server Unavailable error from the MID Server while attempting to connect to the host machine.We have already verified that the required permissions are in place, the necessary services are running on the host, an...

imtiazahmad by Mega Contributor
  • 755 Views
  • 12 replies
  • 7 helpfuls