Hi everyone,
Looking for a best approach for handling Application Services that are not supported by IT (and instead by the business) in the CMDB and a standard process to follow for tickets that are trying to be logged against these CIs.
On the Business Application form we've leveraged the "Product Support Status" field to have values for 'IT Supported' and 'Not IT Supported'. How can this be trickled down or managed on the Application Service level without duplication of efforts? We want to understand how to flag Application Services that are not supported by IT so that users are notified whenever they try to select the CI on an INC/PRB/CHG ticket, and can be provided the appropriate Business user to reach out to for any issues they're facing.
Essentially trying to facilitate a seamless process for non-IT applications that are in the system so people know (1) when an application service is not supported by IT, and (2) the contact to reach out to if their application is not supported by IT.
Thanks!
