AWS Cloud discovery guidance from scratch
Can someone provide some other community blog or useful links.
Forum Posts
How to automate Disaster Recovery (DR) Matrix in ServiceNow CMDB/ITSM?
HI All,Current Scenario:We are manually updating our DR Matrix (Disaster Recovery) table every time a new Business Service is created. For each new service, we insert an entry in the DR table by adding the next sequence number (ex: DR001 → DR002 → DR...
Cloud Database Onboarding to CMDB
We are onboarding the Cloud databases (RDS) from AWS and I am looking to confirm some basic relationships on how this works in the CMDB. Seems like the RDS' are similar to a server, in that it hold the resources, who owns the AWS account who ordered ...
Certification Tasks "created by" is not the policy defined "Run as" user
In our Certification Policies we had "Run As" set to the out of box user named "DataManager Job Runner". The schedules are also set to execute "On Demand". So this week we opened the schedule and clicked Execute Now to create the certification tasks,...
Optimize BR Logic for CMDB Relationship Validation and Creation
Hi Team,I have a requirement where I need to check if the following CMDB relationships exist:Oracle Instance – Uses::Used by – DatabaseOracle Instance – Runs on::Runs – (Linux) Server(Linux) Server – Virtualized by::Virtualizes – Virtual Machine Inst...
Resolved! Scheduled Script Executions are not coming into update set.
I am adding a new scheduled script to my application but the scheduled script is not coming as a part of the update sets so I am not able to commit it to my repository. Does anyone have any suggestions as to how to make it a part of my update set or ...
MSSQL Data Base and Instances are not discovered from ACC - V
The ACC-V has been successfully discovering running software on Windows hosts. However, over the past few months, it has intermittently stopped discovering the Microsoft SQL Server database instances on some Windows hosts, while it continues to work ...
Unable to discover Storage Server using SNMP
Hi All,We are trying to setup the discovery for Storage Server using SNMP. Test connection is successful, however we are getting below error while running the discovery schedule.Connection could not be established to https://xx.xx.xx.xx:8080 , Patter...
Azure Cloud Discovery
we started doing azure discovery, I have created azure Tenant ID and all other details to bring in subscriptions. Right now I am getting all subscriptions which are there under the Tenant ID. Question I have,1) I don't see any discovery schedule on T...
Short description on work order template will not save
Trying to create Work Order Templates and everything in the fields will keep except for short description. It accepts input in the string field but when published it disappears and is not visible (telling me field is empty). We would like to populate...
Resolved! CMDB Process Workshop
Our team just completed the phase 1 of implementing CMDB and below is the scope:1. CI Ingestion into CMDB (Intune, JamF, Azure, WorkspaceOne, Discovery)2. Completed tag-based mapping for 1 critical application3. Relationship mapping between Service, ...
Install the ACC agent on Ubuntu servers with version 24.04
Hello Team,To install the ACC agent on Ubuntu servers with version 24.04, we have confirm that is not possible to use the command "dpkg-sig". We have ran the commands for reconfigure the dkpg database or installing the package did not work.Instead of...
Issue with duplicate records in CMDB computers table
Hi Team, Need help in fixing the duplicate records in cmdb computers table how to merge the duplicate records and avoid duplicate entries in future
ServiceNow CI Duplicates: Help me understand !
Hello friends, I am struggling to understand duplicate CIs detection in ServiceNow CMDB.I can see that duplicate_of field is populated on newer duplicate CI. and i read the same in ServiceNow documentation as stated here. But today, i came across ver...
What is the best way to get expert in CMDB
Please suggest me to become expert in CMDB