We are looking to revamp our CMDB certification tasks and are curious how often other business are sending out tasks to their Owners across the CIs. Currently we operate on a monthly basis for Servers and Business Apps and find it too overwhelming fo...
Hi Community,We have a requirement to fetch archival records that are more than one year old. Before implementing this, I would like to understand:What are the best practices for retrieving archived records in ServiceNow?Will querying or accessing th...
Hello Community, I am currently working on an integration with Apple Business Manager to retrieve warranty details of Apple Devices into ServiceNow. I am currently stuck while generating the JWT token. Has anyone faced this issue or can provide guida...
Hello,I have a requirement to add a “Subclass” column immediately after the “Class” column, as shown in the screenshot below.However, this view looks different from the standard list view and is displaying the table name as “%24sa_qbs_view”. Could so...
I'm unable to delete the CIs. The error message suggests that a Business Rule or Restricted Cascade Delete Rule on related items may be preventing the deletion.below is the error "Failed to delete these CIs:xxxxxxxxxxxxNote:'Business Rule' or 'Ristri...
Hi! We are implementing the Service Graph Connector for Jamf Pro and it works perfectly in our Test environment. Now we are setting it up in Prod, but we get the following error when we test the connection:Test connection failed. Reason: Unable to ma...
Hi All, I am trying to do the discovery via AWS SGC and planning to put the discovery schedule for 15 min.will that be feeble or do I need to make it for 24 hrs, and similarly for the grace period for lifecycle of CIWhenever an EC2 instance changes s...
hi:im going to develop new cmdb connector to fetch config from tencent cloud, any guide i can refer ?
Hi All, We are currently working on creating a fundamental data model for our CMDB and need your help in creating a data model for Database tracking in CMDB. Currently we have database in On-prem and cloud with multiple database types such as MS SQL...
Hi Community,Our organization is currently shifting our ITSM support model to align with CSDM best practices by moving from Business Applications (cmdb_ci_business_app) to Service Instances (cmdb_ci_service_instance).However, we’ve hit a significant ...
Hi Everyone,I’m trying to discover a Oracle RAC database using ServiceNow Discovery.The discovery runs, but only these patterns /probes execute:Linux Server patternUnix – ADM (Application Dependency Mapping).I checked the payload and I can see that a...
Subject: Cloud Discovery Operational Status IssueHi Team,I am currently working on the Cloud Discovery process and have encountered an issue regarding the operational status of Configuration Items (CIs). I would appreciate your input on this matter.H...
Hi Community, While creating a new configuration for the Azure cloud provider in ServiceNow, I am unable to select any value in the Cloud Organization field. The lookup shows “No results found.”Could someone please clarify:What data is used to popula...
Is it possible to stop the robust transform ‘SG-SCCM Computer Identity’ changing the value of an existing model id in the computer table?
Hi, I would like to show a group of top node CI’s, such as services, in a unified map. The use case is mostly related to projects etc where we want to easily visualize how all included items relate and is built up. We only have ITSM std. capabilities...
