Dependency View not showing Business Service and Service Offering together

[Tuhina Sharma]

Hi Community,

I’m facing an issue with Dependency Views in ServiceNow and would like some guidance.

Current setup

-  Business Service is set as the parent of Service Offering using the `parent` reference field.

- Service Offering is already related to Application Service / Service Instance.

- Business Application is also connected through the same service instance/application service path.

- The related item configuration is already in place.

Issue

When I open the Business Service in Dependency View, I can see related nodes, but I cannot get Business Service, Service Offering, and Business Application to display together in a single dependency view the way I expected.

Also, when I open the Service Offering node and try to expand it, the parent Business Service does not appear.

What I already checked

- Relationships are created correctly.

- The `parent` reference on Service Offering is populated.

- `ngbsm_related_item` is configured.

- The data model seems correct.

Questions

1. Is this expected behavior in classic Dependency Views?

2. Is there a supported way to show the Business Service → Service Offering parent reference in the dependency map from both sides?

3. Are there any filters, map settings, or additional configurations that could affect this behavior?

4. If classic Dependency Views cannot show this properly, is there a recommended alternative?

Thanks in advance for any guidance.