How to hide the field(Install status) from the respective class like (cmdb_ci_server) on change form

raj99918
Tera Contributor

Hi

 

I have requirement like on change request form having CI class field which contains classes like cmdb_ci_server,cmdb_ci,netgear,cmdb_ci_business_app and we have one more field name called Change lookup this field contains all the fields of the respective classes for example if you select  CI class name as cmdb_ci_server then in the change lookup will contains all the fields of the class cmdb_ci_server so now I want to hide one field(Install status) from that change lookup when user selects the CI class as cmdb_ci_server. How can I build this functionality for your refernce am attching the screenshot for the same.

 

cmdb.jpg

Need to hide that red colour one Install status from that change lookup field when the select the CI class as cmdb_ci_server.

 

14 REPLIES 14

@raj99918 

change look field is showing fields from the above table selected -> how is this done?

share what's the field type and how are you showing fields from table selected in 1st field

you can use advanced ref qualifier for this on 2nd field

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar ,

Field type of Proposed change Lookup is Template Value and Dependent on field is Proposed Table from there it's pulling the fields to Proposed change Lookup field when they select the specifc class like cmdb_ci_server from table selected in 1st field

@raj99918 

sorry both the fields are part of template value?

share complete field screenshots

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar  Both the fields are not part of template value they are sepearted am attaching the sys_dictionary of both the fieldsCI class field.jpgChange lookup field.jpg

@raj99918 

please share screenshot of proposes table dependent field

I don't think you can apply ref qualifier in template value field

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader