How to hide the field(Install status) from the respective class like (cmdb_ci_server) on change form
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04-24-2025 02:01 PM
Hi
I have requirement like on change request form having CI class field which contains classes like cmdb_ci_server,cmdb_ci,netgear,cmdb_ci_business_app and we have one more field name called Change lookup this field contains all the fields of the respective classes for example if you select CI class name as cmdb_ci_server then in the change lookup will contains all the fields of the class cmdb_ci_server so now I want to hide one field(Install status) from that change lookup when user selects the CI class as cmdb_ci_server. How can I build this functionality for your refernce am attching the screenshot for the same.
Need to hide that red colour one Install status from that change lookup field when the select the CI class as cmdb_ci_server.
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04-24-2025 10:05 PM
change look field is showing fields from the above table selected -> how is this done?
share what's the field type and how are you showing fields from table selected in 1st field
you can use advanced ref qualifier for this on 2nd field
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-24-2025 10:10 PM
Hi @Ankur Bawiskar ,
Field type of Proposed change Lookup is Template Value and Dependent on field is Proposed Table from there it's pulling the fields to Proposed change Lookup field when they select the specifc class like cmdb_ci_server from table selected in 1st field
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04-24-2025 10:14 PM
sorry both the fields are part of template value?
share complete field screenshots
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-24-2025 11:03 PM
Hi @Ankur Bawiskar Both the fields are not part of template value they are sepearted am attaching the sys_dictionary of both the fields
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04-24-2025 11:08 PM
please share screenshot of proposes table dependent field
I don't think you can apply ref qualifier in template value field
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader