How to hide the field(Install status) from the respective class like (cmdb_ci_server) on change form
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04-24-2025 02:01 PM
Hi
I have requirement like on change request form having CI class field which contains classes like cmdb_ci_server,cmdb_ci,netgear,cmdb_ci_business_app and we have one more field name called Change lookup this field contains all the fields of the respective classes for example if you select CI class name as cmdb_ci_server then in the change lookup will contains all the fields of the class cmdb_ci_server so now I want to hide one field(Install status) from that change lookup when user selects the CI class as cmdb_ci_server. How can I build this functionality for your refernce am attching the screenshot for the same.
Need to hide that red colour one Install status from that change lookup field when the select the CI class as cmdb_ci_server.
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04-24-2025 11:16 PM
Hi @Ankur Bawiskar Even Proposed Table having data type as Table Name am attching the screenshot for the same
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04-24-2025 11:27 PM
Why not use some other way to show the table and it's related fields?
you can use reference field to sys_db_object and sys_dictionary and then add reference qualifier
If you are saying it's already implemented then search that field type in dictionary and see on which table it's there and how ref qualifier is applied
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-24-2025 11:11 PM
Hi @raj99918 \
No, it is not possible. The reason is that you want to hide the attributes from a table, and for that, you can use a template. In short, it's not feasible. It's better to educate the user on which attributes to use when defining their template.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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04-24-2025 11:18 PM
Hi @Dr Atul G- LNG It was already implemented for the other attribute in my system but am not able to find out where they have implemented this logic
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04-24-2025 11:22 PM
That interesting @raj99918
There might be some script in place. Did you check with the previous developer or vendor who implemented this? They might have insights or solutions related to it.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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