Hi,Change request was cancelled but it is still showing up as needing approval in approvers queue. It should not be in the approvers queue . What Can I do to make disappear those in approvers queue automatically, those are in requested state now , ...
Looking into when the user submits the form and selects a due date that it will auto populate the due date field on the SCTASK form Script:task.due_date = current.variables.respond_by;How to make this script make the date ahead by 2 weeks of the se...
Hi is there a specific role for the user / admin to have access to create/write/delete/modify all of the cmdb tables/module? or is there a more efficient way to handle this kinds of request? Thank you
Hello all I am trying to stop ServiceNow from updating the printer class.I am using a discovery source that doesn't use the IRE.Since it doesn't use the IRE, the Reconciliation rule doesn't work.Does anyone know of another way to stop the printer cla...
Hi all, In the hardware table we have duplicate assets with same serial number.I want to filter out which assets are having same serial number. and delete the oldest records and keep the newly created assets.I need to build script to delete data.Can ...
I am attempting to set a flow to remove the value of assigned_to in a cmdb_ci record. My initial strategy was to remove the value by setting the field to be blank. When executing the flow the error "Value of field record is not a GlideRecord" is thr...
Hello experts, I have a following email body. I want to fetch the 'Critical' value and store it in some variable in inbound action script . I also have the regex expression Alert Level: (.*).Can any1 tell me how to retrieve the value 'critical' an...
Hi AllIn cmdb_rel_group( group relationship) table We have two records with same name but one is configuration item and other is service offering My question is why the configuration item from (cmdb_ci) table is visible in (cmdb_rel_group) table and ...
HiIs it possible to stop the robust transform ‘SG-SCCM Computer Identity’ changing the value of an existing serial number in the computer table?Thanks
Hi,I would like to get the CIs of some classes (server, application, service, process groups) which have not relations to other CIs. To have good performance, I tried to create an orphan rule on Server Class, configured as the follow:But in this way,...
We need to find out a report of all servers that are Oracle DB's. Do not need to include location Oracle Cloud
Best Practices - Tying Locations/Business Units and Applications ServicesReaching out for input on what the best practices are for tying locations/business units to business application / application services. The goal is to be able to tell which lo...
Hello, i have a question about the CMDB Services Tables. For my understanding we the Table cmdb_ci_service which contains all types of services e.g. Application Services, Business Services, Technical Services. In this table every record has a field c...
When creating a report to show recently discovered cis that have a Model ID, I still get many results that have no model ID. Model ID actually shows as empty. Is there a workaround for this? I'm not sure if this is the proper location. I was think...
Hello, I am looking for good documentation which can elevate my User Requirement list subjects. Currently we have drafted user requirements with respect to CMDB implementation, but it would be helpful to have some supporting examples to improve the q...
