Set up ServiceNow job to collect log and create Unauthorized change requests for unplanned change CI
In the serviceNow's document there is a guide to create Unauthorized change requests for unplanned change CI but I don't understand it very well, is there a specific guide on how to do it like in the document?
1. logged in the flapper's data table
2. runs a nightly job and executes various algorithms on the data that is collected to identify patterns that point to false positives.
3. determine whether all the new values are false
4. change to the CI that was detected is flagged as unauthorized and a ci.change.unplanned event is raised.
Does anyone have any experience in implementing this and willing to share these experiences or document to implement?
ServiceNow Document link:
https://docs.servicenow.com/en-US/bundle/sandiego-it-service-management/page/product/change-management/concept/unauthorized-change-request.html
