Hello everyone! We were asked to make the incident list auto-refresh every 30 seconds, for everyone. Is there a way to do this? I've looked at some solutions, but none of them are actually this. And this is what they want specifically. Thanks in adv...
Hi, I am new to SN and trying to work through lots of bad asset/ci data that was imported. I am struggling to understand what happens after: CMDB Data Manager Attestation tasks.For example, i have created a task to list a number of computers that hav...
I am seeing a record where the Created time is a day later than the Update time, and the Created By, Updated, and Updated by fields are empty. Based on what I think those fields are supposed to represent, how could those fields ever be in that state?
When searching for a user in any task you used to be able to select their name in assigned to and click the search button in assignment group and only the groups, they are in would show up. This is not working anymore. It is now showing all groups is...
Hello, We have a few devices that outside of ServiceNow Discovery take over 2 hours to finish replying to a command line SNMP Walk. When trying to run discovery on them the default SNNP configuration fails to find any OIDs before the timeout. I've tr...
I have what seems like a simple task that should have an obvious solution, but I'm not understanding how to get at it, correctly.The need: report on Configuration Items by the number of Incidents it's associated with (Configuration Item field on Inc...
I can only imagine the solution to be a custom field on the form. Just want to see if anyone has a best practice for this.
Perhaps it was only in a roadmap webinar, but I'd like to know if there is an official spot to post requests for future SG connectors. For me specifically, I'd like to have an official SGC to pull data from Palo Alto firewalls which are collecting de...
Hello All. I have created database view to include sc_req_item, sc_request and sysapproval_approver to get a list of pending approvals in a report. Attached is the image of the tables and the joins. When I "Try It" I get no records.Please help me fin...
I am not able to send the notification to receivers as I am not able to dot walk ? Am i suppose to write a email script?I want to send the notifications to these users on different tables "Trigger ID.Business Analyst.Manager and Trigger ID.Developer....
Please help me create Remediation tasks for CMDB data and assign them to the Service Desk group.
I'm new to using discovery. Please help me on how to check the IRE rules for discovery
I'm working through the "Service Graph Connector for Microsoft Intune" Guided Setup. I'm stuck on the 2nd section "Add Multiple Instances" step 6 - Create data sources and scheduled import jobs. I setup the default default "IntuneConnAlias" connecti...
Hello all, I'm trying to figure out what classes should be kept for calculating staleness on the CMDB Dashboard.I'm thinking only the classes we are discovering like servers, printers, and switches etc.Classes like network adaptor, business app, and ...
