How to Populate the Impacted Ci's in ServiceNow

Arun91
Tera Contributor

‎06-14-2024 08:17 AM

Hi Team,

We have created Business Application in ServiceNow and created the dependency view.

If I am creating the new incident ticket and selecting the ci's business application and submitting the ticket. In the impacted ci's it should display what are all the Ci's are present under the dependency view in the incident ticket. Could someone please help me how to achieve this.

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-14-2024 08:23 AM

Hi @Arun91 

 

I think OOTB this functionality not on Incident but on change. So please have a look on UI action code and do it for Incident.

 

AGLearnNGrow_0-1718378606182.png

 

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SteveMacWWT
Kilo Sage

‎06-15-2024 08:33 AM

@Arun91 there are a number of system properties that you need to set, and then you’ll get the ability to use ‘Refresh Impacted Services’ on Incidents. Please see the Refresh Impacted Services and CIs for Incident article on the SN Docs site. 

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