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CMDB forum
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Forum Posts

CMDB, CI Class Manager, and Extending custom classes

Hello SN people, We have implemented a new Service Catalog for Dental practices and I'm wondering how best to handle configuration items for the CMDB.  There is the OOB Hardware class that I can extend to handle most of the CIs, but most of the items...

JB6 by Tera Contributor
  • 2426 Views
  • 4 replies
  • 1 helpfuls

report out of metrics

How to make report out of metrics for 3 months for a particular location on alm_asset table.

shid077 by Tera Contributor
  • 330 Views
  • 2 replies
  • 0 helpfuls

Should I always use taxonomy nodes when defining my services?

I think the expected hierarchy of services is [service portfolio] => [taxonomy node] => [service] => [service offering].  Taxonomy nodes are flexible because you can have multiple layers of grouping for your services. In my organization, we've had a ...

Discovery updating incorrect RAM value for Windows server?

Hi All,I have tried to discover the windows server , it is able to discover and updating the correct information for Serial number, CPU, IP address etc , however it is updating RAM(MB) value is '0' instead of 16GB .Here Server actual RAM is '16' GB ,...

Identification Engine errors in Service Mapping ServiceNow

Hi All, Hope you are doing well I am trying make a data base connection from windows server and I have encountered below issue. Identification Engine errors: See Identification Logs for more info. ServiceNow discovery source in data source choice lis...

Sai184517 by Tera Contributor
  • 576 Views
  • 1 replies
  • 0 helpfuls

CMDB Implementation

Hello CMDB Forum, I’ve studied a lot in the ServiceNow space and CMDB is something that I’ve always wanted to get involved in and implement a CMDB, most companies don’t know where to start. Is there a dedicated ServiceNow course that will show you ho...

Philip Owen by Tera Contributor
  • 977 Views
  • 5 replies
  • 0 helpfuls