I need to port location data from our legacy CMDB. Because I want to create the ServiceNow recommended hierarchical structure for the location records, and don’t have the concept of ‘parent’ records in my source data, I am sticking with the IH-ETL ra...
I am fetching the data from a Data Stream which is in global domain, and the affected CIs are creating in global domain, but in execution it is showing different domain. Where is the issue? I have checked all the steps and scripts it is not set expli...
Hello friends, I have one transform map running targeting cmdb_ci_hardware table. In the transform map, based on the CI details we are assigning CIs to correct class such as Windows Server, IP Router, etc. In staging table record, when new CI is crea...
I am trying to get the cascade management policies to work for dependent CI's, however I am seeing that all 3 Dependent CI policies have an empty encoded query (which seems to be required) and the status of these 3 policies shows as "Evaluation faile...
@Runjay Patel @Dr Atul G- LNG I need some urgent help. I am facing issue with Discovery Credential which is working for MidServer through MidServerServiceAccount but not working for another server. I have created two windows servers in AWS in same V...
Hi all, We have observed a few duplicate CIs in our environment.These CIs are created via integrations and import sets. So, integration B is creating duplicates compared to integration A. The transform map of B has coalesced on the name field of CI b...
Hi I have updated the CI Owner in cmdb table from A to B. Again it is updated to A. I have checked the History it is updated by Factory IT Altris. What could be the reason and how we can find which job is running in back-end.Thanks in Advance.
Hi Community, Wanted to know how a business service was related to Application Service or Server by Service Mapping or Manually, I dont have the option of Service Mapping as may not have the admin rights, so wanted to know how to find out if a Busine...
I want to know a simple step which can show me the required and recommended attributes for a CI class.
Hi CMDB health dashboards that is not reflecting the thresholds we defined in the CI Class Manager, What could be the reason?- Completeness should have Red color but it is showing Orange color on Dashboard.- Correctness should have Orange color but i...
Hi Team, In the CMDB Health Dashboard, under the Completeness scorecard, the "Recommended" section is showing an incomplete score. To resolve this, I removed all recommended fields from all classes and attempted to run the scheduled job. However, the...
HI, I need assistance with setting up a mechanism to trigger notifications for incidents raised outside of working hours. I've created a schedule in the cmn_schedule table with working hours set from 8 AM to 5 PM. I attempted to build a notification...
Dear All, Want your suggetions and expert comments on the below Scenario: My Tech Stack has a CMDB as a part of another applicaion and my organization does not want a duplicate CMDB inside ServiceNow.1. Is it possible to successfully run ServiceNow I...
HI, I'm trying to update the CI update process for OS migrations. We have a CI 'xyz' with OS A1. Now this CI is migrating to higher OS version OS A1.1. After the migration, the discovery is creating new CI with same CI name 'xyz' and same IP address ...
Hello all!trying to get the cmdb into shape, and i am currently having an issue with the CI_disk Class as you can see below, i have over 1k in disks that are "orphan", yet when i open the CI i can clearly see its linked to a computer, which is a vali...
