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How to provide read access to CI class manager

saranyavs
Tera Expert

4 hours ago

Can we provide read access to CI class manager only for any user or group? 

 

Regards,

Saranya

0 Helpfuls
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3 REPLIES 3

ChallaR
Mega Guru

4 hours ago

Hi @saranyavs ,

Create or Modify ACLs

Go to System Security > Access Control (ACL) and follow these steps:

🔹 For Table-Level Read Access:

  • Type: record
  • Operation: read
  • Name: cmdb_ci or specific extended class (e.g., cmdb_ci_server)
  • Requires Role: Add the role assigned to CI Class Managers (e.g., ci_class_manager or a custom role)

For Field-Level Read Access (Optional):

  • If you want to restrict or allow access to specific fields:
    • Create ACLs with Operation = read
    • Name: cmdb_ci.<field_name>

Assign Role to CI Class Manager

  • Go to the User record.
  • Add the appropriate role (e.g., ci_class_manager, cmdb_read, or a custom role you created).
  • You can also assign the user to a group that has the role.

Test Access

  • Log in as the CI Class Manager or impersonate the user.
  • Navigate to a CI record.
  • Confirm that the user can view the record and its fields.

Please mark as correct and close this thread if this is helpful 

Thanks,

Rithika.ch

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Bhuvan
Mega Patron

3 hours ago

@saranyavs 

 

Refer below thread

 

https://www.servicenow.com/community/itsm-forum/ci-class-manager-module/m-p/908303/page/2

 

Roles : itil_admin, personalize_dictionary, itil

 

You might need to check any ACLs on cmdb_ci and might need to provide read access for the role.

 

If this helped to answer your query, please mark it helpful & accept the solution.

 

Thanks,

Bhuvan

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