How to reopen Problem

[abbasshaik4]

Stature Application Problem  is closed by CSQA Manager but it needs to be re-opened. Please let us know how to re-open it or is there any alternative way for it.

Thanks & Regards,
Abbas Shaik

[chetanb]

Hello @abbasshaik4 ,

Are you carrying enough permissions to access closed problem?

if not, inform administrator or follow the process to get the solution from admin like through inc.

With full admin access, it can be open by changing the state.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Regards,

CB

[Dr Atul G- LNG]

Hii @abbasshaik4 

Check in Problem properties.

[swathisarang98]

Hi @abbasshaik4 ,

You can click on Re-Analyze  To open a closed Problem

also Check whether you have the correct role required for it,

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[asajay011]

Hi @abbasshaik4 ,

you need to the roles to reopen the Problem record.

There's nothing preventing the re-opening of a problem record in the default ServiceNow setup. You've likely got an ACL set up on the problem table that's preventing it. Check out the 'write' ACLs on the problem table and the state field.

Also you can use the background Script for that.

Thanks

Ajay Kumar