I hope I am in the right place, please point me in the right direction. I am a technical project manager and am new to using ServiceNow to run projects. Is there a diagram or checklist to support the Idea to Project process? Something that walks you ...
Hi All,I am working on CMDB attestation tasks functionality .Want to disable disable "Fail" button and "Fail selected fields" button for non-admin users when they are reviewing the task in CMDB workspace. Fail button--> CMDB workspace>> Mywork>>Task>...
Hello Everyone, We've configured the JAMF Service Graph connector to collect Software Usage Data, and we've set up reclamation rules for several software products. However, I'm only able to see the usage data for the 1Password app. We have two discov...
I need a help to sort this out.In an incident form, we have different tasks and after updating those tasks, the value of the phases from the Update Phase field should get reflected in the History tab. But while doing so it is getting populated either...
Hi all, I have a couple of questions regarding related items in a CI:is it possible to open the “Tree” layout in the related items of an IC by defaultScreen 1 - SettingsIn the case of the “Flat” layout, is it possible to sort by level (L1, L2, L3) an...
Hello, I want to preface this that we are currently working on cleaning up our CMDB, so the issue we are having may not be normal or desired actions. We are trying to have our field techs start filling out the CI field in their "Requests/SCTasks" and...
We have a requirement to get technical teams to audit and validate CIs. However, I can see both CI attestation and Data certification can be used. Could someone help with understanding what each feature is better suited for? What kinds of scenarios c...
When we attempt to do a Service Map of our Oracle EBS we are unable to run the OPMNCTL (the Apache on UNIX based OS > OC4J Connectivity : step 16) with our Discovery Credentials. It is stated that only the app owner can run that command. Has anyone...
We’ve been working with some customers who are trying to get more value out of the Tags module in ServiceNow for their on-prem and cloud infrastructure resources. We have been seeing inconsistent use of Tags with customers focused on different keys/v...
Hello community, I'm new to the community So, does anyone know what the backup policy is like for ServiceNow instances? Where can I find the backup policy documentation for the instance I manage?
Hello experts,Is it possible to create a 4 level dependency view in CMDB?Regards,Vaine
Hi Listers,Does anyone know how to create a new policy type with corresponding flow for CMDB Data Manager?This use case is to be able to create policies that will do something (delete, archive, send notification) with relationships of retired CIs.I k...
I am looking for suggestions/ideas to best store our locations Conference Rooms (name/size/equipment present/administrator) in ServiceNow... I was thinking maybe in Stock Rooms, add a different Type of room and then just add a couple fields for them?...
Hi All,I wanted to understand, is there any way to restrict precedence of source of data while updating any records in CMDB classes apart from Reconciliation rules?Please do let me know if you have any further idea on this. Thank You! Best Regards,Ga...
Hi, Is there a way we could discover the TZ (time zone) detection for Windows servers? We would like to add the Timezone entry for Windows CI in the CMDB
