Hi Team,We currently have access to Azure and also maintain cloud data in our CMDB. At present, I am manually auditing and comparing the data between CMDB and Azure to identify any discrepancies.Could you please let me know if there is an automated m...
Hello Team, I am currently integrating ServiceNow and Jira using Flow Designer. My triggers are set for creating and updating records. However, when I update comments, the previous comments are also being updated, and I cannot set any conditions for...
Hi All, We are looking for a way to "Retire CI's". We have CIs that we no longer want people attaching Change Request, Problems and Incidents. We see that you can retire CIs in the STATUS Fields however this does not prevent users from selecting the ...
I have a Windows Server which continuously seem to changing names every time discovery runs. Version: Washington
Hi All, We are getting this error while running SCCM for computer identity. java.lang.NullPointerException: Cannot invoke "String.startsWith(String)" because "name" is nullat com.glide.db.TableDescriptorProviderFactory.get(TableDescriptorProviderFact...
Configured these 3 principal class with the orphan belowVMware vCenter Cluster [cmdb_ci_vcenter_cluster]VMware vCenter datacenter [cmdb_ci_vcenter_datacenter]VMware Virtual Machine Instance [cmdb_ci_vmware_instance]Showing inaccurate metric in the da...
Dear all,right now we use a tool outside ServiceNow to manage our IP subnets.So, if a new subnet is needed for a site in a specific country with a specific size, then the tool proposes which new subnet to be used with a specific start address etc.But...
Hi Team, As we observed 429 CI's were updating vai midserver. It's impacting the CI records. We have 52 discovery schedules. How to filter or find-out those 429 IP address are configured in discovery schedules? Am unable to find those. And How to exc...
We tried to disable the creation of CIs in Hyper-V server through Windows pattern, by making a Insert CI step inactive and through disable the Hyper-V server pattern. This makes whole windows pattern failure, it is unable to explore. Is there a appr...
When on a record form and toggling the template bar is their a way to make these templates show in any order I want?Currently it is just placed like this:
Hi Experts, Please suggest what attributes should CMDB update vs what attributes should be maintained via ServiceNow Discovery feature.e.g. Server's patch number can be discovered by servicenow discovery feature while a CMDB change can also be used t...
I'm having some trouble. The sn-record-picker is not working properly. In some cases, when impersonating a user, it works 100%, giving me names with the group of characters that I have typed. However, when impersonating other users, it displays all t...
Hi Team, We previously had a CMDB view dashboard that was displaying all the relevant data, but suddenly no data is visible. Additionally, the overall health count is showing as "NA." Could you please assist with this issue urgently? Please find the...
Our discovery is putting Azure Virtual Desktops into the Server Class and we are trying to figure out if this is the correct class to use or if they should be in the virtual desktop instance class. We believe they should be in the virtual desktop cla...
We are trying to identify devices on our estate with a particular OS build due to an issue we are seeing and want to track.The CI shows the OS Version but doesn't appear to be all of the information held in SCCMe.g.OS Version: 10.0.26100in SCCM (see ...
