Resolved! How do you mass add CI's to a ticket?
We need a way to add hundreds of devices to tickets.....especially for class computer.
Forum Posts
Discovering EMC Isilon storage device - discovery failing at identification phase
While discovering EMC Isilon storage device getting error at identification phase,Discovery status is FAILURE, Identification sections in pattern failed: section: Identification, error: class java.lang.String cannot be cast to class java.util.List ca...
Some Impacted Services/CIs are missing on the list
Hi guys, I need help on what seems to be the problem with our UI Action Refresh Impacted Services. Some Impacted Services/CIs of the Affected CI are missing on the list whenever we click the Refresh Impacted Services. For example, In this screenshot,...
Resolved! CMDB Workspace Inaccuracy
Hello, I was checking out CMDB 360 in workspace and I can see there that "Total CMDB 360 Records" is having 17 million records. However, when I checked the cmdb_ci table it is fetching 24 million records. How can this be fixed?
Service Graph Connector – CIs Not Updating for Parent Domain User in Domain-Separated Instance
Hello, We are using the Service Graph connector to integrate our domain-separated ServiceNow instance with Tanium. I’ve encountered an issue where Configuration Items (CIs) created by the integration during the first run are correctly placed in the e...
Resolved! CMDB | CMDB ServiceNow | Is Your CMDB in ServiceNow Lying to You? Here’s How to Fix It
If you're managing a CMDB in ServiceNow, it might not be as accurate as you think. Just this month, I audited three enterprise CMDBs. All three were riddled with issues, ghost servers still marked active, apps assigned to employees who left years ago...
make attachment mandatory
Write code to make attachment mandatory if priority is critical and state changed to resolved in Incident table. Please suggest.
Resolved! Business application form to application service
Hello all,There are some attributes that are in Business application need to be in Application service. can we use same attributes of business application form to application service ? Regards,Srinivas
Resolved! javascript basic
Please write a code to print name and number from the below in javascript. { department : "IT Admin", user details : { {name:"ravi", number:"65839"}, {name:"rahul", number:"44499"} } }
Needing help with module 7 with Administration fundamentals on demand
I'm trying to learn Service Now. This is a career change for me so this is new. Right now I'm working on Service Now Administration Fundamentals on demand I can do the lessons follow the steps and succeed but when I get to lesson 7 and attempt to d...
Can you tell me the answer about CMDB
I am doing a test and I want to know the correct answer to the question shown below.Thank you.
Resolved! MID Server
Hello Everyone,Can anyone tell me when we can recommend the customer to implement "Credential-Less Discovery".And also, is recommending credential less discovery a good practice.Thanks
Duplicate table getting created after CMDB query run.
Hi, There is one scenario in which CMDB team created two tables and according to them one is original and one is duplicate with different table name and same label name. according to CMDB team after daily query run, records used to get stored in orig...
Need some Information about Data Certification Policy
Hello Everyone,I’m trying to understand the end-to-end flow of how Data Certification works, especially around task assignment and notification.After a certification task is generated, I want to know what happens next. For example, if the assignment ...
Resolved! Improve Readability of Activity Stream in Service Operations Workplace
In the Service Operations Workplace (see screenshot), it's currently quite difficult to visually distinguish the individual entries in the "Activity" section. All entries appear merged together, which makes it hard to read and follow the updates.Is t...