How to scan and add an air gapped system to the CMDB

[Dwight Mickley]

We have a need to run a scan on an air gapped system and get the results of the scan imported into the CMDB.  Is there any solution out there that exists for this?  I am guessing we will need to have an agent or script executed on the device and it generated a file which can be copied or printed, then we take the file and import it into ServiceNow.  We will want to capture hardware and software details on the system we are scanning.

For the definition of air gapped lets assume it has no network connectivity at all, files can be copied to the device and copied or printed off the device.  If printed we would likely need to scan back to OCR to convert it to an electronic file that can be imported.

[Appli]

Hi, yes you can try but it will anyway require MID server to be placed to your isolated environment, please see the doc page.  Agent sends the data back to the ServiceNow instance via the MID Server. 

Hope it helps.

[ryanw-t]

Yes, Agent Client Collector can be used in secure, air-gapped environments.  https://store.servicenow.com/sn_appstore_store.do#!/store/application/deb59787c317030039a3553a81d3aee9/2.9.2?referer=%2Fstore%2Fsearch%3Flistingtype%3Dallintegrations%25253Bancillary_app%25253Bcertified_apps%25253Bcontent%25253Bindustry_solution%25253Boem%25253Butility%25253Btemplate%26q%3Dair-gapped&sl=sh

[ljohnny]

Agent Client Collector is the way to go. Check out below article which explains how it works. 

https://community.servicenow.com/community?id=community_article&sys_id=6b726c1e1bd99590c790ece6b04bcb66

[Dwight Mickley]

Great!!! I figured there would be a way to do it with the agent collector.  Is there any detailed information on the configuration points, how/where to pull the scripts and install, how to configure it to be imported into ServiceNow, etc.?

[rahulyamgar]

Hello @Dwight Mickley ,

Did you get this figure out? We are also trying to implement the same...but when we say its "Air-Gapped" it means its not going to have connectivity to MID Server or from MID server to ServiceNow Instance. I found this page but no technical details. let me know if you have an answer.

thanks in advance,

Rahul