We have an ask to start ingesting some CIs into the Computer class that have duplicate serial numbers and names in the source data. The source data cannot be cleaned up. The only unique identifier in the source is a Device ID that will be mapped to C...
My organization is starting up CMDB and IT Asset Management, so we're looking into using IntegrationHub ETL to start pulling in data from our various data sources. As a proof of concept I'm trying to load Computers [cmdb_ci_comptuer] along with their...
Looking for some guidance that I'm struggling to find information on. We are working on maturing our CMDB in alignment with the CSDM 5 framework. Company provides a mix of standalone solutions (single build/single customer) as well as multi-tenant s...
Hello, I Have been assigned to the task where I have field called state which is having choice like "ON HOLD" on the incident form. When I select the "ON HOLD" option it will ask me to update the "OFF HOLD Date/Time" which is another field on the f...
Hi, We just got notified by our security team that we had a connection from our mid server to a destination server using port 80. We are informed that we should use port 443 instead. I would like to ask if is it ideal to Go to Discovery Port Probe an...
Good day experts I'm looking to update the service account on several Linux servers located in the DMZ. Ideally, I'd like to perform this change using ServiceNow Discovery or another automated tool, if available.If automation isn't an option, could y...
we are getting thousands of triggered discoveries everyday that uses only a couple of MID servers. They all use the VMWare Probes only as shown in the attached file.Can you help me find out how and why and what starts these jobs?Your help is highly a...
A scoped app that was certified and published into Service Now store fell behind the family releases of Service Now and hence withdrawn from the Store. I don't plan to make any code change and just want to resurrect the app from the backup. Its not v...
Hey Everyone!I have a CMBD Analyst and a CMDB Developer opening at IDEXX and thought I'd get the word out in this community! IDEXX is a global animal health diagnostics & technology company. Our HQ is located in the Portland, Maine area (Westbrook, ...
Hi Community,I'm facing an issue where dot-walked fields (for extended tables such as User and Department of User) are not displaying any values when added to the CMDB list view.Has anyone encountered this issue or know how to fix it?
What's the most appropriate table to populate with middleware (installed on servers) with?We want to keep track of this type of software.
Hey, I'm digging more into the archive, and destroy rules of the archival processes. That is until I found the CMDB Data Manager and their policies. I'm not sure if this is possible, but is there a way to have the retirement or archival step on...
I'm trying to create a duplicate IntegrationHub ETL transform map. In the "Duplicate ETL transform map" dialog, I enter the name of the map I want to copy, the application name and the name of the new map. After I enter the new data source name, I g...
Invalid RDN specified, 'ou=CloudDimensionsDev' does not exist within 'dc=my-domain,dc=com' Specify a relative distinguished name for starting search directory <get dn from ldap server record>0 RDN: ou=CloudDimensionsDevQuery field: uidFilter: (cn=*)
create a playbook to trigger cmdb by tranform maps or ui actions or business rules I need detailed explanation step by step in pdi to acheive this requirement.
