Hi All, I was wondering what is a typical/preferred approach out there whenever you're bringing in data into CMDB through other sources than Discovery. Assuming there's source system (e.g. SCCM), a Data Lake and ServiceNow involved. Do you populate S...
We have enabled Horizontal discovery in our client environment and are discovering both Windows Server (OS) CIs along with vCenter discovery (and it's children). We are now showing duplication with vmWare Virtual Machine Instance CIs and correspondin...
What is the leading practice to maintain CMDB healthy in relation to Windows services class. Windows services that have not been discovered in the last 60 days and have the below scenario: The state is Stopped, install status Installed/Absent.The sta...
Hello All, I have a requirement to store patch information about operating system present on Certain server . In this case i do not find any OOTB attributes available that can hold patching details. Does it means it should be hold in cmdb_ci_patches ...
Hello all, Good day!! On the Incident form, when a configuration item is selected from "Mapped Application Service" (cmdb_ci_service_discovered) class, then only their related Services has to be shown for selection in the "Service" (business_service)...
If my instance has Vulnerability Response Integration with Rapid7 and also set up 'Service Graph Connector for Rapid7', would the Discovered Item coming in from the VR Integration show a 100% because the SGC already brought in the CMDB data? Also how...
Hi all, I wonder if it is correct that Service, Service offering and CI have to be managed as a pyramid.For example, during incident management in service operation workspace, I found that first of all Service has to be selected, then the related Ser...
Prepare for Kubernetes Visibility Agent deployment Prepare your ServiceNow instance and the Kubernetes cluster for Kubernetes Visibility Agent deployment. Before you begin Ensure that the following applications are installed and activated:Discovery ...
explain the four stages of discoveryexplain common issues encountered during the four stages of discovery and how to fix themwhat is the end result after discoverylist the port numbers required to run discoverywhat are the components of discovery wha...
Why is CMDB Workspace without any menu items? Instance is OOB and CMDB Workspace just installed but appears without menu items.
If you have worked on CMDB implementation projects, can you let me know how are you governing/handling updates to CI attributes, be it manual or automation.
Hello! I'm a Service Management Lead. I was assigned to initiate and manage a project to mature our CMDB. Right now, it's just a repository of CIs, there's no service mapping or interdependencies. It's taking us a lot of time to identify the impa...
Hi, Does anyone have any experience with dealing with duplicate tags coming from scanning Azure or other cloud environments? We suffer quite significantly from poor tagging data quality and corrections are usually required on the tags inside our Azur...
Hey everyone, We are having duplicate CI's created on our cmdb_ci_vm_instance and cmdb_ci_linux_server tables. The CI's on the cmdb_ci_linux_server are coming from one integration, while cmdb_ci_vm_instance are coming in from another. We are trying t...
To reduce the ITOM License consumption, customer has asked to delete the AWS Sandbox Cloud Service Account CI's from the DynamoDB table but we are not able to delete any record. PFB code created for this and help us if any modification is needed. Cod...
