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How to sort email templates

joshuacomeau
Tera Contributor

When on a record form and toggling the template bar is their a way to make these templates show in any order I want?
Currently it is just placed like this:

joshuacomeau_0-1742311215537.png

 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron

@joshuacomeau 

It already sorts with name field present on "sys_template" table OOB.

you cannot change the behavior

AnkurBawiskar_0-1742316825208.png

AnkurBawiskar_1-1742316836154.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

4 REPLIES 4

Dr Atul G- LNG
Tera Patron

I think you need to sort at list view level and then check here.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

****************************************************************************************************************

I also suggested same. but no worries your issue has been solved.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

****************************************************************************************************************

Ankur Bawiskar
Tera Patron

@joshuacomeau 

It already sorts with name field present on "sys_template" table OOB.

you cannot change the behavior

AnkurBawiskar_0-1742316825208.png

AnkurBawiskar_1-1742316836154.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Thanks, just went with renaming the fields to have numbers at the start to correct the order I want!