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create a menu item

Create a new menu item to allow an html formatted URL to be copied to the clipboard.text of ticket number, URL behind it.the item that defines these menu items ishttps://yourdev.service-now.com/sys_ui_macro.do?sys_id=2ff1c56ca9fe3dba014340c4697b5088&...

tilmenastij by Giga Contributor
  • 526 Views
  • 2 replies
  • 0 helpfuls

Tag a CI to multiple locations via customization

Hi folks, I have come across a sort of wierd ask from one of my stakeholders related to storing the data in CMDB. Currently, we have majority of CIs following the below naming convention and associated with respective locations<AppName> + <Location A...

K14an by Tera Contributor
  • 1168 Views
  • 5 replies
  • 2 helpfuls

cmdb_software_product_model deleting data

Hi i am deleting some records from cmdb_software_product_model and got following error, Background message, type:error, message: SoftwareModelName is not allowed because it is referenced in record SoftwareModelName within the Base Configuration Item ...

Ashwin27 by Tera Contributor
  • 968 Views
  • 1 replies
  • 1 helpfuls

Searching for catalog items with a zero count

I have a report listing catalog items usage over the last 12 months and their details (see attached image). But how do I include those catalog items with a zero count?   

Ruth16 by Giga Contributor
  • 470 Views
  • 1 replies
  • 0 helpfuls

Resolved! Disk Table Not Populated via SCCM Integration

Hi, I've set up our SCCM integration and we've been pulling data for quite some time now. The CI data mostly looks good, however we noticed that a bunch of models were created without assets under the manufacturer (Standard Disk Drive), which I now r...

Reconciliation rule for SCCM and Tanium

Hello everyone,Want to get an opinion of designing reconciliation rules. If both SCCM and Tanium SG connectors are integrated with SN and fetching the same Computer CIs, ideally how to reconciliation rule should get defined i.e. which integration sho...

Multisource CMDB 360 data

In the process of discovering/importing CIs, CI data then passing through the IRE, then CI records being updated/inserted, when exactly are CMDB 360 [cmdb_multisource_data] records created?

Asset Scanner track stock flow

I was working with ServiceNow’s Asset Scanner and did a few practice scans with IT Assets from the HUB. Our hope was that it would help automate some of the data entry that goes into tracking stock flowing in and out of the HUB, however, it doesn’t a...