Identification and Reconciliation
HiI want to know CIs which are hardware class is not processed via IRE? In which table and what type of conditions should I apply on which fields?
Forum Posts
How to generate a report of all the integrations integrated with servicenow.
How to generate a report of all the integrations integrated with servicenow.Which table to consider?Where can I find out the integratons data?How much IntegrationsHub is useful here.
Resolved! Providing end-user with a template on service portal
Hello everyone! I need some help. We were asked to provide the end-user with a template (excel) they could download, fill in and give back filled in an attached field. Let's use the green as a Variable. The point was to have a variable here, where t...
Discovery creating Duplicates for CI's- one with Serial Number and another with empty Serial Number
Hi All,We have a scenario in server table where Discovery is creating Duplicate CI's in the format like one CI is created with Serial number and the same CI is getting created after 2 months with empty serial number and same name and IP. When we run ...
SLA Attachment with Service Request
Can we attach the SLA with the Service Request? how it will work?
Computer class CI updates with Intune, SCCM Integrations. SCCM should not update Intune source CIs
Hi,Computer class updates with SCCM and Intune with the following Priorities.Intune - Can Insert, Update. SCCM - Can only insert. [ if any CI discovery source is Intune then SCCM should not update them]. Note# We have 18000 records from Intune and 40...
Resolved! IP address limite
hello！ I want to provide some IP addresses and set them in servicenow. Only these IP addresses can access the local environment of servicenow. Can you give me some ideas?
How can CMDB team view the Audit history for a CI?
Our CMDB team wants to view the Audit history for a CI in list view option (Context menu - History-> LIST) or something like"CMDB Baseline" (which is now deprecated).OOB this is available only for admins based on the defined ACLs. 1. Why ServiceNow h...
Resolved! How can I check for new and updated CMDB records from an external source?
I am developing an integration with an external source and would like to verify the records that have been created or updated by the external source in the CMDB.I'm pushing the updates from the external source using a new Discovery Source and using t...
Resolved! Only view the classes in cmdb dashboard hierarchy list that are included in the inclusion rules
I would like to view only the CI Classes that are included in the Inclusion rules in CMDB View Dashboard.If this possible?
Altiris Integration
Hi There, One of our clients is using Altiris for end user devices management. ServiceNow has already deprecated Altiris integration in the Istanbul releasehttps://docs.servicenow.com/bundle/vancouver-platform-administration/page/integrate/cmdb/conc...
Resolved! Who builds the Service Graph connector?
Hello,I wanted to know, Who builds the Service Graph connector?This doc link says "SG Connectors are built by ServiceNow and our technology partners." SG app 1 (Intune) - https://store.servicenow.com/sn_appstore_store.do#!/store/application/a1ce96466...
Need help to know the logs table name for my requirement - Role and Group relation
Removed the roles from Groups. Example : ITIL role removed from some groups.history?Where would I see the logs? Like what role was removed from which groups and who removed? when removed from the group, it effects to user,so can we see that audit on ...
Resolved! Auto refreshing incident list
Hello everyone! We were asked to make the incident list auto-refresh every 30 seconds, for everyone. Is there a way to do this? I've looked at some solutions, but none of them are actually this. And this is what they want specifically. Thanks in adv...
CMDB Data Manager Attestation tasks
Hi, I am new to SN and trying to work through lots of bad asset/ci data that was imported. I am struggling to understand what happens after: CMDB Data Manager Attestation tasks.For example, i have created a task to list a number of computers that hav...
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