How to stop both notifications from triggering
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01-16-2024 06:09 AM
I have a generic email approval notifications and their being triggered at the same time in my workflow as I have two approval requests being actioned at the same time:
I need it to not send the other notification if the group is this specific group how to make the code work?
Notification 1:
Notification 2:
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01-16-2024 09:10 AM
its sending double notification
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01-16-2024 09:38 AM
both did not work
any ideas? your code current.getValue('source_table') === 'sc_req_item' && current.sysapproval.assignment_group.toString() === 'ec711d8d1b0921904d480d01cd4bcb11';
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01-16-2024 07:28 PM
Maybe you can give the Condition Builder a try.
Normally, the Assignment group isn't utilized in the Requested item; instead, we generate a Catalog task and assign it to a specific group. Are you sure you're checking in the right place?
Cheers,
Tai Vu
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01-16-2024 08:32 AM
We need to see, what is trigger conditions. The SLA and Notification are those which run on specific condition. If conditions matches it will trigger.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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01-16-2024 09:11 AM
based on what I shared is the only conditions
