Oracle PDB and CDB Discovery returning "No rows selected"
Hi All, I'm trying to discover Oracle PDB and CDB and I'm getting the below error in the pattern. Is it the right step which is used to fetch PDB details? Please advice
Forum Posts
Staleness Failure Threshold limit
Hi all, Is there any limit for Staleness Failure Threshold in CMDB Health Metric. I changed to 500000 and run the job, but CMDB Health Result table is showing only 100000 records for staleness.
Resolved! Assistance with Mapping Model ID for Custom Class CI and Asset Records
Hello,We have created a custom class in the CMDB and are populating data into it via REST API. The setup includes multiple devices. Also, I am creating Hardware Assets for these custom class CIs to capture the depreciation process. To achieve this, I...
Alert(em_alert) api throwing 400 error
Hi Team, Alert api is not showing for me under Rest Api Explorer, but Issue(Incident) api is visible in below formathttps://<instance>.service-now.com/api/now/table/incidentbut below one not visiblehttps://<instance>.service-now.com/api/now/table/em_...
CMDB Data sources
Hello All,My question is, why do not we get same discovery data (nomenclature of the data) when we discover it through different methods of discovery e.g. SCCM, Intune, Servicenow discovery.Use Case: For a laptop name 'Apple Macbookpro 16 Inch 2nd Ge...
Creating a flow designer and generating csv
See i want a flow designer -See i have a catalog item with one filed as server name as lookup select box having reference table as cmdb_ci_server table with lookup field as name .Through this catalog item if i select server name and order it then ser...
In CMDB Workspace Dashboard Duplicate CI count is wrong
In My CMDB workspace Dashboard Duplicate CI count is not populating Correctly After execution of CMDB Health Dashboard Scheduled Jobs.In CMDB Dashboard Duplicate CI count is populating correctly but not in CMDB Workspace. Can some one suggest which...
Exams - CIS Software Asset Management & CIS Hardware Asset Managemenet
Hello Guys,Please, do you know if I need CSA Certification to do the exams:CIS Software Asset ManagementCIS Hardware Asset Management CSA Certification is a pre-requisite to perform the CIS exams? Thanks.
Assistance with Mapping Model ID for Custom Class CI and Asset Records
Hello,We have created a custom class in the CMDB and are populating data into it via REST API. The setup includes multiple devices. Also, I am creating Hardware Assets for these custom class CIs to capture the depreciation process. To achieve this, I...
Do we need to maintain product models at domain level or globally in a domain-separated instance?
In a domain-separated instance of ServiceNow, is it necessary to maintain product models at the domain level, or should they be maintained globally across all domains? What are the best practices for managing product models in such an environment, es...
In cmdb_ci_business_app tbl, I want to + Choices like Live, StandBy...etc in Life Cycle Stage field
In cmdb_ci_business_app table, I want to add Choices like Live, Stand By...etc in "Life Cycle Stage" field and also i can some around 11 choices in "life_cycle_stage" table but in "Life Cycle Stage" field i can see only 4 options and all the 11 choi...
Service Graph Connector for BigFix (HCL)-permissions for BigFix User
We are trying to get the Service Graph Connector for BigFix to work and get a status code of 200 in the response when testing it in the Flow Designer but response body is {"total":0,"rows": [ ]}. The user account in BigFix has the the View Endpoints ...
Reduce the dataset for CMDB RELATIONSHIP HEALTH score computation
Hi community, Is there any way to exclude some classes while computing the relationship score? As far as I know, inclusion rules can be configured to exclude specific classes to populate normal health score that includes completeness, correctness and...
CMDB CI criticality
In our enterprise, we have a clear framework for application & business criticality. However on our CMDB maturity journey, we would like to understand if a working model exists for inheriting criticality into configuration items in CMDB. Our I & O e...
Unclassed Hardware and Incomplete IP Dashboard
Hello, I am looking to make a dashboard to track Unclassed Hardware and Incomplete IP Identified Devices. Is there a way I can track what classes these devices get classified into when they are remediated? Also if its possible to track the average du...
