While discovering EMC Isilon storage device getting error at identification phase,Discovery status is FAILURE, Identification sections in pattern failed: section: Identification, error: class java.lang.String cannot be cast to class java.util.List ca...
Hi guys, I need help on what seems to be the problem with our UI Action Refresh Impacted Services. Some Impacted Services/CIs of the Affected CI are missing on the list whenever we click the Refresh Impacted Services. For example, In this screenshot,...
Hello, I was checking out CMDB 360 in workspace and I can see there that "Total CMDB 360 Records" is having 17 million records. However, when I checked the cmdb_ci table it is fetching 24 million records. How can this be fixed?
Hello, We are using the Service Graph connector to integrate our domain-separated ServiceNow instance with Tanium. I’ve encountered an issue where Configuration Items (CIs) created by the integration during the first run are correctly placed in the e...
If you're managing a CMDB in ServiceNow, it might not be as accurate as you think. Just this month, I audited three enterprise CMDBs. All three were riddled with issues, ghost servers still marked active, apps assigned to employees who left years ago...
Write code to make attachment mandatory if priority is critical and state changed to resolved in Incident table. Please suggest.
Hello all,There are some attributes that are in Business application need to be in Application service. can we use same attributes of business application form to application service ? Regards,Srinivas
Please write a code to print name and number from the below in javascript. { department : "IT Admin", user details : { {name:"ravi", number:"65839"}, {name:"rahul", number:"44499"} } }
I'm trying to learn Service Now. This is a career change for me so this is new. Right now I'm working on Service Now Administration Fundamentals on demand I can do the lessons follow the steps and succeed but when I get to lesson 7 and attempt to d...
I am doing a test and I want to know the correct answer to the question shown below.Thank you.
Hello Everyone,Can anyone tell me when we can recommend the customer to implement "Credential-Less Discovery".And also, is recommending credential less discovery a good practice.Thanks
Hi, There is one scenario in which CMDB team created two tables and according to them one is original and one is duplicate with different table name and same label name. according to CMDB team after daily query run, records used to get stored in orig...
Hello Everyone,I’m trying to understand the end-to-end flow of how Data Certification works, especially around task assignment and notification.After a certification task is generated, I want to know what happens next. For example, if the assignment ...
In the Service Operations Workplace (see screenshot), it's currently quite difficult to visually distinguish the individual entries in the "Activity" section. All entries appear merged together, which makes it hard to read and follow the updates.Is t...
Hello community, I'm currently working with Discovery for the IP Routers class, however I need to avoid the creation / update of records with "retired" on the name. And I'm asked to remediate it using the Identificaiton and Reconciliaiton Engine, i...