RU Billing and servicenow catalog requests to request information
Looking to see if anybody has ever looked into RU Billing and a way to report, or ask for information in Servicenow. Example through a Service Request?
Forum Posts
Discovered Host Web Site Updates
Hi, I have noticed in that the Host: Web sites relationships displayed in the Related Items section of the server record are added via discovery, but the relationship link does not break when the server has been clean-up to remove it. Is there a kno...
Resolved! Updating of custom work notes for the entities
Table name is u_cmdb_ci_devicei have 2 reference field and a reference listu_location_id u_subnetworkUsecase is whenever the field get updated it should tell old value and new value i want this usecase to make it as Dynamic so i created script includ...
Preventing IRE Reclassification Between CMDB Child Tables
Hi everyone,I’m encountering an issue with Identification and Reconciliation Engine (IRE) when importing data into CMDB.Setup:Parent Table: cmdb_ci_computerChild Tables:cmdb_ci_mainframe_hardwarecmdb_ci_pc_hardwareIdentification Rule: Both child tabl...
How the CMDB health results Description is populating for required and recommended metric
Hi , How the description is populating in cmdb_health_results table for required and recommended metric. Can someone help me on the query
Resolved! How to create a de-duplication template
Hi Listers,I am trying to create a de-duplication template and it seems to me I am missing something.According to the documentations, just after the General Information there should be a step where I could define conditions to automatically assign de...
SGC Central Page Missing
We recently upgraded our CMDB Workspace, and it includes a tab for SGC Central but whenever it is clicked it says "Page Not Found", I have not been able to figure out why this is the case or how to fix it. Our instance is in Yokohama and our CMDB plu...
Current CMDB Technical Design
I want Current CMDB Technical Design of my instance of ServiceNow. What steps should I follow to get the detailed daigram. I am able to find CI Class Manager however cant see any diagram.
Certify, Attest or Approve CMDB Relationships?
Hi,What is best practices for certifying relationships in CMDB?I've tried to manage this in both CMDB Certification Console and CMDB Data Manager with attestation and certification. My thought is that this is focusing on maybe more attribute level. B...
import_set variable in the schedule data import script
In the documentation it states that `Multiple JavaScript objects are available in the Scheduled Data Import Pre script and Post script fields.`. But when I try and use the the one name import_set.number I am not getting the import set number.
Resolved! List Collector Not Showing Fields from Extended Tables in Record Producer
Hi All,I am working on a Record Producer with the following variables:I am not using global scope , i am using another scopeMaster Table (Variable Name: master_table)Type: ReferenceTable: sys_db_objectSelect Fields (Variable Name: select_fields)Type:...
Linux Server Discovery physical vs logical RAM
We've migrated from BMC Discovery to ServiceNow Discovery but noticed discrepancy with discovered RAM size on Linux servers. After some investigations it looks like ServiceNow Discovery gets only logical RAM instead of physical.BMC Discovery used to ...
While discovering linux machines wmi command executed
We have a pattern that discovers linux machines and try to run a command (sudo dmidecode) via ssh. Logs say:Executing SSH command: sudo dmidecodeHost requested password while running command...Sending CTRL-C to abort command Executing WMI command on ...
attachment should open in new tab when opened from activity tab
When I click on Attachment from Workspace Activity tab , it opens in same tab and I am not able to see Case details.Requirement - when I click on attachment , it should open in new Tab.
Duplicate CI Remediations Tables
Hello, I am building a PowerBI dashboard that reports on orphan, stale, recommended, and duplicate health tasks. The first three tables show all states for the tasks (Open, WIP, Closed Complete) however the duplicate table (cmdb_duplicate_ci_remediat...
