Identification and reporting the ambiguous CI

[shreedevin]

HI Community,

Please share your thoughts, experience, and guidance on identifying and reporting ambiguous CI in CMDB. 

[shreedevin]

Thanks ChatGPT

[spgarg04 · Accepted solution]

Hey Shreedevin, 

CMDB Data Foundations dashboard (servicenow.com)

The best place is CMDB Data Foundation Dashboard and CMDB worspace, there is a playbook for that provided by ServiceNow you can use that

Handled Duplicate CIs

Percentage of duplicate CIs of the Hardware or VMware Virtual Machine Instance classes, that were remediated, up to 200. If the number of unhandled duplicate CIs is greater than the upper threshold of 200, then is set to 0