Hello,We have some servers that are in the retirement process. We are wondering how we should manage End Points related to these servers in Service Maps. We could see that retired End Points put in Retired Install Status are still showing up on the m...
Dear ServiceNow Team, I hope this message finds you well. Today, we discovered an interesting issue in our ServiceNow instance. We noticed that there are two different "Is Virtual" fields present: Is Virtual (Virtual): This is an attribute in the Con...
The scheduled job invoke the below code. This code is not visible for admins then we cannot see how works. In our instance we have several technical service offerings related to Dynamic CI groups and these have cmdb groups. Our intention is to synch...
We have servers hosted in on premise, few on google cloud, few in Azure, few in AWS etc. If we go to cmdb_ci_server table, is there a way to identify where the server is hosted?
Noticed with the following script it is filling out the variable but creating its own choice on the sctask level instead of using the existing variable choice: EX: Script:try{ //DO NOT TOUCHvar cartId = GlideGuid.generate(null); //CartID Generates //...
I recently installed the Jamf Service Graph Connector in our DEV environment. I have a new set of credentials that we created for this. They allow me to log into our Jamf instance. When I set up the service graph connector and run the "Test Load 20 R...
Task Validation fails with following error. Did you click on 'Orphan CIs' from the dashboard and locate the orphan task 'AUS01-EXCH'? Did you run remediation on the task? View the Remediate Capabilities section of this Now Learning course for more as...
I'm facing an issue with the Import Set API insertMultiple endpoint (/api/now/import/{stagingTableName}/insertMultiple). I'm using a Flow to call the API, the records appear in my import set table with a status of "inserted." However, all the field v...
hello everyone,I would like to know that I use database view in the form page, but the sys_id of database view record is not the sys_id commonly used by the system. If I need to query data through the sys_id of database view record, What should I do,...
I am looking for a script to meet mu condition.My condition is to : If Opened by is the same as the Manager then it should trigger task. If If Manager is inactive --- then it should trigger other task.
Reference sys_user where Active = FalseShow the following columns:- Name (display value)- Manager- User Domainhow to show the other columns.
We are looking at CMDB Data Manager to attest CIs which are manually maintained. For infrastructure using the support group is the logically approach, however for services the service owner and/or service owner delegate would be attest. Data Manager ...
Hi, I'm relatively new to use the IRE and RTE so wanted to ask for some advise. Our data model has all servers being created in the Server class, rather than the child classes such as Linux and Windows. I've recently set up integrations for Intune an...
Hi there, I have been working on a scheduled job to import chromebooks using the Google API into the cmdb_ci_computer table. It has been working okay but everytime it runs until our instance runs out of memory and crashes. I have tried numerous ways ...
Hello Everyone, We are integrating the third party tool to get the CI’s data in ServiceNow and would get values for Priority and Urgency associated to CI. As per the customer requirement, we need to map this data over the CI only. For this, we need t...
