We have an interesting issue happening due to our HAM process. ---Long Story---When we order equipment from our vendor, Assets are created along with that a Shell CI record is created. This is because at the time of ordering, we have the model and s...
Hello Community, We've encountered an issue in our hardware asset management process that we need your expertise to resolve. Currently, whenever we add a new hardware asset such as a laptop or desktop, a Configuration Item (CI) is automatically creat...
Hi,I've Business Application (cmdb_ci_business_app) which is in top layer. Next I've Cloud Account (cmdb_ci_aws_account) these 2 tables are connected with ean other by Uses::UsedBy (Parent and Child table).Next, I've EC2 Virtual Machine Instances [(c...
Good evening , All I running into a very weird issue on pagination. I have a API with their payload like below: {"@odata.context": "https://abc.def.com/DEVICE_INVENTORY,0#DEVICE_INVENTORY","value": [{xxxx},{xxxx}],"@odata.nextLink": "https://abc.def...
We have a large Service Catalog (in thousands). We see some of them have content that is out-of-date and there are others that are no longer needed.Instead of chasing Catalog owners on the ones which are rarely used, we are looking to come up with an...
Send approval request(s) to a particulars group. Only one of the members of the group needs to provide approval.If 'Opened by' is the same person as an approver member, mark it as approved.Help me with a script
I have created a custom table extended from Configuration Item table. It has some custom fields. I have created Reconciliation definition and created Identifier rules. For Identifier rule, there is a field called "ABC ID". So, I have used this custom...
Can we test the connection using POSTMAN outside the Mid-Server?, means can we use POSTMAN to test it from our personal machines (Laptops).
Hi Team, We have MSSQL Instance in CMDB and those are captured in the cmdb_ci_db_mssql_instance, however we would like to stop creating Database of MSSQL instances in cmdb_ci_database. Will this impact my existing discovery data and Service Configura...
When in the CMDB workspace, in the display of the list of MSSQL Databases it is not possible to add the column “Instance name (instance_name)” . The Instance Name contains the Server Name on which the database is deployed, this is very helpful especi...
I am trying to add Gauges with Interactive filter, But Gauge does not interact with it. Is there a way or any other widgets i can use to make Gauge interactive.? Please suggest - thanks..!!
Hi All, One of my customers looking for Docker discovery in Linux devices. I have already shared the required user privileges, but they are asking us what Sudo commands will execute to fetch that information into the CMDB ServiceNow. Below link: I re...
In payload missing minimum set of input values for criterion (matching) attributes from identify rule for table [cmdb_ci_ip_router]. Add these input values in payload item '{"className":"cmdb_ci_ip_router","values":{"short_description":"VeloCloud VC_...
Hello, I am looking to create a report that shows the total amount of duplicate and orphaned CIs over time so that my client can see if the CMDB health is improving or declining. Normal reporting is not showing me the total over time, just when they...
