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Forum Posts
Mapping CI for the categories
Hello Everyone!!I have the requirement of adding new categories and sub-categories on the incident table, after adding those new categories and sub categories, i want to map the configuration items for the particular categories which recently added i...
Conditionally make fields read-only
I have a requirement to make specific fields on the cmdb editable to a specific group based on the value of other fields. So if some fields don’t populate or if we have some CI that are manually added so we want to allow a specific group to update t...
Script for import template
Hi All, With respect to the below mentioned link, we can download an import excel template with fields from any table. I would like to know if there is any script available using which we can download the import template?If yes, then can we specify c...
Is there an OOB escalation flow for CMDB Data Manager tasks which are not accepted?
Hi, After moving to the new CMDB Data Manager within the CMDB workspace, I want to know if there is an OOB escalation flow for CMDB Data Manager tasks which are not accepted/completed? I notice there is a escalation process for the legacy Data certif...
Resolved! CIS Discovery certification
Good morning, Im looking to obtain the above certification - CIS Discovery. Where is this course located within the portal as i cannot find it? I want to find a course that covers all things discovery - at least at a level where i can obtain a certif...
Discovery effort
Capture the discovery efforts for each of our MID Servers at each location (ADD, recd, decade, mks, incur)
IntegrationHUB ETL using Discovery Source - CredentiallessDiscovery
Hi,Has anyone used IntegrationHUB-ETL with Credentialless Discovery as the source? [If it is even possible though there is a choice for it in the Discovery Source pull down menu when creating an ETL Transform Map.]We have used the 'traditional' crede...
How to configure button in New Project Workspace (Expense Lines Related List)
Hi Community,When I go to New Project Workspace > All Project > Open any project > Details tab > Expense Lines related list, there is a "New" button in the Expense Lines tab. Currently I need to hide the New button so that the Expense Lines will depe...
Problem with a data source creating duplicate relationships
We are having a problem with duplicate relationships we are trying to create in our CMDB from Data Sources. I found a post about using a transform script a while ago to make this work and I emulated it but I wonder if perhaps I have done so improper...
If there are any CMDB experts, pls help in understanding CI relationships wrt upstream & downstream?
1. OOB the relationship between the SQL DB instance and Server isDatabase RUNS ON::RUNS Linux serverand the form view is like this: But one of our infrastructure team person saying its the other way around, ie the relationship should beDatabase RUN...
What is 'Database Servers' Application used for?
What is 'Database Servers' Application used for?My understanding is its meant to store the Database running on the DB instance.DB server means the physical host or VM where the DB instance runs. Why the name 'Servers' in 'Database Servers'? Am I mis...
ServiceNow relationships as business application
Dear Community,I am wondering if some of you could share the ServiceNow relationships view(s) of their ServiceNow installation (or some they saw or implemented), starting from ServiceNow Business application, going up to business processes and Servic...
Report on List of attributes populated by ITOM - Discovery
Hey,is there an ootb dashboard or report where we can track attribute changes, such as Name, State, Object ID, etc., for VMI, Cloud Object Storage, and Cloud Database tables?any help would be appreciated thankssu
Resolved! deduplication remediation of ci let to deletion of all ci instead of merging
Hi we ran some deduplication remediation but for some it resulted that both involved ci where deleted instead of merged. does any one have an Idea on what might cause this?that way we can try to prevent it to happen in the future
