identification_engine log - Operation set to NO_CHANGE due to newer entry in sys_object_source.

Saurabh09
Tera Contributor

‎11-11-2024 05:27 AM

Hi,
We did configure SolarWinds Service Graph Connector Integration with ServiceNow.
Written IRE Data source Rules to prevent creation from SolarWind that is the only customization/feature we did as a part of this integration.
Issue: Few CIs are not updated by SolarWinds, even it is coming through source.
Found below identification logs - "info":"sys_object_source MATCHED. Operation set to NO_CHANGE due to newer entry in sys_object_source from same 

Saurabh09_0-1731331374194.png


Why IRE not able to proceed and update the record? Any workaround on this to resolve the issue?
any leads here would be highly appreciated, thanks!

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Sandeep90
ServiceNow Employee
ServiceNow Employee

‎11-12-2024 11:29 AM

If the sys_object_source has a source_recency_timestamp and this timestamp is older than the sys_object_source record timestamp for the same feed and source, then those changes are ignored, as the data is considered stale.  

 

There are properties to control this if you want to disable it but before that this might be the right behavior as you don't want stale data from the same source, feed. 

 

 

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