Hi,ServiceNow has suggested to our customer that when CI's are ingested into CMDB from a Service Graph integration (e.g., Solar Winds or Crowd Strike) that for certain conditions (e.g., missing serial number) they can set the CI's to a "in review" ...
I am working on an extension section where I need to pull a file from the device and trying to pass it down to Pattern Pre/Post Script (When to execute = Post sensor). In this process, I pull the data and storing it in pattern table>column but not su...
Hello, I am trying to integrate Service graph connector for Solarwinds with ServiceNow but I am getting below error message. Please anyone help me on the below error and how to resolvecom.snc.process_flow.exception.ProcessAutomationException: Error c...
We have a problem with one field ip_address. Field is added to the form in a default view through form layout This field is also added via form designerWe've checked client scripts, ui policies, acls, dictionary entry, table settings as well - nothin...
When creating a child incident, by default the following elements are copied from the parent incident:short descriptionImpacted elementService impactedCategorySub-categoryAssignment groupDescription
Hi,I would like to know is there way we can use the TAG mapping for on Premises Servers (Non-Cloud).If the Server team's tag the servers just like as Cloud team does. Will the Discovery will able to scan the tag key values of the on Prem servers?What...
Hi, Implemented Event Management with source PRTG tool, We been received events on Event Rules and those rules are captured in "Unresolved Objects" and consume Licenses.These entries are available in License Usage table "em_unique_nodes", since these...
In the event of a change of group for a child incident following a change of group for a parent incident, the person in charge of resolving the child incident is cleared.
Hi, Is there any way to get this presentation in pptx format? CMDB Best Practices session
Is ServiceNow Cloud Discovery better than Other discovery Tools ? If Yes How ?
Hi folks,I am trying add some filter conditions in the top 10 incident generator in the cmdb health dashboard.I found the logic written inside cmdb widget but not sure where to add the filter condition in the cloned cmdb widget.Any one tried the same...
Hello, everyone,Has anyone had experience with integrating ServiceNow and Solarwinds? I'm looking to explore integration using the following methods:1. ServiceNow Graph Connector for Solarwinds.2. SolarWind Alert application.3. REST APIs (I don't hav...
When associating a child incident with a parent incident, the child incident inherits the assignment group of the parent incident in servicenow
Hi All,I have a couple of queries- 1. I see Duplicate IP addresses are showing in the IP Address (On Hardware) tab for CI records, how can I fix this & what else can I check to troubleshoot it??2. When IEDS servers have Network entries with a blank "...
Hello, Our requirement is to see “Intune” listed as one of the discovery sources under the Discovery source overview” report in the CMDB 360 tab on the CMDB Workspace.As per the report we can see all the discovery source except for Intune. Data is co...
