Hi Community I need help regarding an IRE decision making. As we know the serial number is taken as Unique values for all classes in CMDB, but I have a requirement from my client asking me to change "Name' as highest priority, which is previously "20...
Hi All,What is the impact of migrating Business Service from CMDB CI Services to a new class?How can we convert, what are the best practices for moving CIs from one class to another class?What is the risk and impact analysis we should notify the clie...
Need to learn on how to populate the data just as they have in the following article:Incident Management Dashboard (servicenow.com)Can someone please provide steps on how to perform this currently learning Performance Analytics and have installed the...
Hello, I am a beginner to CMDB, need some help in building database view for CMDB base table(cmdb_ci) and other tables which is extending to base table. Here I am not sure what's going to be the common field with base table to all the extended table...
Hello Experts, We have made an integration with the help of Service Graph connector. All the devices that are active at 3rd party tool(SCCM, JAMF, Armis, SolarWinds etc.) are successfully coming into respective classes in CMDB, when the scheduled job...
Hi All,I am trying to setup an integration with SG-SCCM on my PDI for testing purposes and following the guided setup but I am getting the below error message. I have made sure the sys_data_source table has relevant checkboxes of Can read, Can create...
Hi All, Looking for clarification for one scenario.For example, if i have asset and for that assigned to is empty and if i am importing a CI from 3rd party integration for that asset is having assigned to data.So, want to know, according to Asset -CI...
Hi All, I have incorrect 'created' field data for computer CIs.So for all the computer CIs ,For which discovery source is service now ,We want to replace 'Created' field data with 'First discovered' field data for each CIs.Could you please help me wi...
Hello Everyone, We are trying to check the Unauthorized change capabilities.We have updated the unauthorized change properties as per the requirement. The Service Mapping Plugin also installed in the instance, and we have created the mapping for the ...
There is a requirement for showing a pop-up message when any one deleting the configuration item from any table
Hi,I have few Network diagrams which need to be uploaded to servicenow cmdb.could anyone help me how do i do that ?Thanks,Kavya
Does cmdb_ci table contains all the company managed devices data? Also, can we apply any filter on cmdb_ci table to fetch company managed devices data?
Hi CMDB fans, Getting and keeping a CMDB in a good shape is important as many processes rely on a valueable and trustfull CMDB. Monitoring on what is happening in the CMDB is of great importance in getting insights in probably unexpected and unwante...
Hello When I create a cloud discover job ( 2 jobs are created). (one for api and one for IP discovery)When I create different cloud discovery jobs for different datacenters (see picture) my understanding is, that each "AWS_sched_*-VM_schedule"...
Hello I have to configure cloud discovery. To prepare this, I play around with my PDI and my AWS account. Creating:- aws service account- aws cloud account (only "eu-central-1")- scheduled discovery: "aws_sched_01" which will result into 2 sch...
