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‎07-31-2025 11:07 PM
In the Service Operations Workplace (see screenshot), it's currently quite difficult to visually distinguish the individual entries in the "Activity" section. All entries appear merged together, which makes it hard to read and follow the updates.
Is there a way to
- highlight entries with light background colors, or
- at least separate them visually (e.g., with lines, spacing, or borders)?
The goal is to improve readability and provide a clearer overview of the activity history — similar to how alternating backgrounds or separators work.
Thanks in advance for any tips or suggestions!
Solved! Go to Solution.
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‎07-31-2025 11:21 PM - edited ‎07-31-2025 11:26 PM
Hi @moritzschim ,
In the out-of-the-box (OOB) configuration, information appears the same across all types of workspaces, such as the Service Operations Workspace and the HR Configurable Workspace. Currently, there are no highlighted entries in the OOB setup.
If you want to do the changes you have to do customization in UI builder for Service Operation Workspace.
Please mark helpful and correct answer if it's worthy for you.
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‎08-01-2025 03:23 AM
Hi @moritzschim
I didn’t do anything custom for this — it’s working out of the box for me. The only difference I noticed is: when the fulfiller updates the work notes, it triggers a background task. But if the fulfiller only updates the additional comments, no background action is triggered.
Might be repair the SOW plugin or bring to lates version.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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