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Resolved! How to understand CSDM?

Hello, I thought I had a basic knowledge of CSDM after reading ServiceNow's official documentation and watching the CSDM series on YouTube, but that's not true. I feel like I missed some basics or something. I do not understand these concepts. If som...

Sven Olsen by Tera Contributor
  • 1156 Views
  • 3 replies
  • 6 helpfuls

Resolved! SCCM Service graph connector Not pulling all data from SCCM db

Below are the list of Fields that are present in SCCM DB and We want these fields to be fetched in Servicenow and to be mapped in cmdb_Ci_computer/ asset tables..  Primary User, Recently logged on User, Last Activity, Last Logon Time, Virtual Machine...

Nidhi Priya by Kilo Contributor
  • 2004 Views
  • 4 replies
  • 0 helpfuls

How to use CMDB groups

Hi all, Can anyone please let me know uses of CMDB groups. How can we make use of the created groups. Any quick help is much appreciated.   Thanks, Pranita  

Pranita2 by Kilo Guru
  • 2639 Views
  • 2 replies
  • 0 helpfuls

Resolved! Relating multiple Locations to a single Business Application

Hello, ServiceNow OOB allows a Business Application (cmdb_ci_business_app) to be associated with a single location (cmn_location).  We are a global organization with over 1,000 physical locations so we're seeking a way to link multiple locations to a...

Kirk3 by Tera Contributor
  • 1422 Views
  • 3 replies
  • 1 helpfuls

CI Class vs. CI Type

Hi, I'm looking for a definition of CI Class vs. CI Type. Anyone has a idea, the documentation haven't been really helpful regarding this. Thanks, Frank

Frank Eck3 by Kilo Guru
  • 3323 Views
  • 2 replies
  • 2 helpfuls

Need help Excluding CI's from CMDB Health Dashboard

Hello, Need some guidance on how to exclude ci's from CMDB Health Dashboard. Ci's I need to exclude are file systems, ram, display, etc. These items are currently showing  in 'Cis Missing Required Attribute' report where the 'Support Group' is missin...

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Edwin Tobia by Tera Contributor
  • 1143 Views
  • 2 replies
  • 1 helpfuls

SG-SCCM v3.0.6 migration slowing entire instance

I recently migrated from the 2016 SCCM plugin to the Service Graph connector for SCCM v3.0.6 and the first pull of imports sets is making the entire instance so slow, it's unusable.  Anyone else run into this?  Know of a fix? Please & thank you!