In Agent in host data connection it is getting connection failed

JULAGALAY
Tera Contributor

3 weeks ago

In Agent in host data connection it is getting connection failed how to resolve it 

JULAGALAY_0-1784284463878.png

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abbasshaik4
Tera Sage

3 weeks ago

Hi @JULAGALAY,

 

Please refer to the link's below:
Agent Client Collector (ACC) error codes and troubleshooting - Support and Troubleshooting
OR
[ACC] How to clear the Cache on Agent Client Collector - Support and Troubleshooting

If it is helpful, please mark it as helpful and accept the correct solution by referring to this solution in the future it will be helpful to them.

 

Thanks & Regards,

Abbas Shaik

Vikram Reddy
Tera Guru

3 weeks ago

Hey @JULAGALAY,

 

That ACC-2504 row isn't really a network "connection failed," it's IRE choking on the JSON that endpoint_discovery.rb hands back for that Checks run. "Unexpected token in object literal" means the payload the agent posted wasn't valid JSON, so reconciliation aborts before it ever gets to matching a CI. Before you dig further, run through these:

  • ACC agent version: malformed JSON coming out of endpoint_discovery.rb is a known issue on older ACC-F/ACC-V builds, confirm the endpoint is on the current release and upgrade if not
  • ECC Queue input: open the MonitoringProbe record tied to this check and look at the raw output for truncation or stray characters
  • Local agent log on the endpoint (agent0.log) for the same timestamp, it usually shows exactly where the parse breaks
  • Re-run the check from the Checks tab after upgrading instead of waiting on the next scheduled cycle

 

Thank you,
Vikram Karety
Octigo Solutions INC