In ITSM, I update the CMDB with a service request from the service portal.

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HIROSHI SATOH
Mega Sage

‎08-28-2024 10:28 PM

In ITSM, I update the CMDB with a service request from the service portal. I can update CMDBs other than the one I own, but is this a violation of the license? I assume that the requester, BSH, will make the request.

 

Thank you in advance.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-28-2024 10:45 PM

Hi @HIROSHI SATOH 

 

practically you are 100% correct , but OOTB SN did not add any validation, which means any user can raise request for any CI / Service. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-28-2024 10:45 PM

Hi @HIROSHI SATOH 

 

practically you are 100% correct , but OOTB SN did not add any validation, which means any user can raise request for any CI / Service. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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