Hello Team, im trying to get the servers related to application service (ci record) which has business criticality as '1-most critical' upto L3 level of relationship.I can get these from cmdb_rel_ci table by one by one. But i need all of them. Im try...
Hi, I want a catalog tasks to be created on a weekly basis for all the server CIs where the owner's account got deactivated. Catalog tasks should be assigned to owner's manager and all CI's related to one particular owner (Inactive) should come under...
Hi Community, Need some details on how to perform integration between HP Web Jet admin and Servicenow. This ask is related to CMDB integration. Thanks & Regards,Roopesh B.
I'd like to bring all of our Wyse Terminals into the CMDB. It comprises of mostly 5070 clients but some aren't on network so even if traditional discovery was an option, I wouldn't get the full inventory back. Has anyone been able to achieve this by...
(function loadData(import_set_table, data_source, import_log, last_success_import_time) { // Add your code here to insert data to import_set_table})(import_set_table, data_source, import_log, last_success_import_time);
Has anyone created entirely new CI base class (extending from cmdb_ci) instead of subclassing other exsiting classes? If yes, can you please share your use case.Thanks in advance!!!
ServiceNow has clearly defined what goes as a CI vs Asset. Then why on earth, the Peripherals [cmdb_ci_peripheral] are created by extending Configuration Item [cmdb_ci] class? According to me, Peripherals are should be tracked as Assets (higher finan...
Hello Team,I want to clone fields from the parent record to new record but without saving the new form user can mark submit to insert it.and a field called parent should get the value from the parent record.script:var grTransitionNew=new GlideRecord(...
We have created a new CI class Azure Stack HCI Server (u_cmdb_ci_azure_stack_hci_server). Now we want to map CI's from Snow integration to this new class.When I try to create a new mapping, I can't choose that Azure Stack HCI Server from CI list.Is t...
What exactly is 'CI deletion strategies for pattern discovery'?The docs here saysDiscovery successfully finds the main CI but cannot find the related CI.As per docs, IIS web server is the main CI and Window machine is a related CI. How on earth Disco...
What is the use of this table Service Group [cmdb_ci_service_group]? How data is populated in it?
So I am working in a Dev environment and have been able to create, narrow down my fields, and train my classification model to auto assign groups to incoming tickets. However, when I got to test it, the model doesnt seem to be working or at least the...
Hi - Out of the box, the IP Address class (cmdb_ci_ip_address) comes with a Owns::Owned by dependent relationship with Hardware and a few other classes. I understand IRE uses it to assess uniqueness of an IP address. However the same IP Address class...
Which free text field can I use in the CMDB_CI table to note Child CIs?
Hello I am trying to solve an issue but got stuck. I appreciate any help. When I try to add new affected CIs to the catalog task, edit members window opens but all the CIs are invisible even though they are there. How can I fix this? Thank you
