Resolved! Update the ritm short description if the sctask is closed
What should the script be?
Forum Posts
create de duplication tasks
Servicenow creates deduplication tasks which works ok however there are lots of records in the cmdb that are also duplicates but where not initially identified as a duplicate. is there a way to reprocess the create deduplication task script to look f...
CMDB ServiceNow Qualys CSAM Integration
Hi, We are planning to implement integration between ServiceNow and Qualys CSAM tool using Qualys CMDB Sync Service Graph Connector App. There are documentations provided from Qualys end but no documentation from ServiceNow end. Based on the Qualys ...
Assets Missing IP Addresses
I currently have a mid server importing assets from SCCM to SNOW. We currently have many assets that dont have IP addresses listed. Is there another discovery tool that will automatically pull this information? Or can I configure SNOW to address this...
Resolved! i need add related list Business application where it need to show the all region associated
what type of relationship i need to create To achieve the goal of linking multiple business applications to the same set of regions without overwriting each other. Thanks,BK
How to Create Relationships Between Data Centers and Applications in ServiceNow for Dependency Digrm
Hi Team, I am currently working on a Proof of Concept (POC) in ServiceNow, where I aim to demonstrate the relationship between data centers and the applications hosted within them. My goal is to visualize these relationships using dependency diagrams...
Which are the Tables associated with CSDM?
Which are the Tables associated with CSDM?When I asked this question to my fellow lead, I got this answer - All the tables mentioned in this image.Here even 'Infrastructure CI's ' is mentioned. So does that mean CSDM also gives guidance on where to p...
Network Adapter table Maintenance
Hi, What is the best recommendation to manage the data for Network Adapter Table ? 1) Sys Auto Flush with created more than XX days (maybe 30 or 60 days)2) CMDB Data Manager through Policies3) Handling through scripts in regular scheduled jobs
Discovery Issues: Missing CI name
Hi ServiceNow Experts,I’m encountering some challenges with Discovery. It’s detecting both active and inactive IP addresses, but the CI fields are coming up empty. Additionally, it’s not discovering all the CIs, and for the CIs it does find, there ar...
Discovery Finds IPs but CI Fields Are Empty and No Relationships Detected
Hi ServiceNow experts, I'm having an issue with Discovery. It finds both active and inactive IP addresses, but the CI fields are showing up empty. It's not discovering all the CIs, and for the CIs it does find, there are no relationships or dependenc...
Auto Populating Configuration Item with Business Rules
Hi ServiceNow Community,I’m working on a script to automate the population of the configuration item (CI) field in incidents generated by Applications Manager. The goal is to extract the CI from the short description of the incident. The short descri...
Resolved! Creating a new transform map and upload 10 new CI’s to the CMDB
I have been given a task to create a new transform map and upload 10 new CIs to my CMDB. I have no idea where to start. Is there anyone who can guide me in the right direction on how to accomplish this? Thanks!
Resolved! Calculated value for CMDB for rack units occupied.
Hello, I wanted to set up an automatic calculation for how many rack units are occupying a rack. I've created a field entry for the devices with the expectation that they will have a value for how many rack units they will occupy (such as servers and...
Resolved! SCCM writing into the alm_hardware table
Hi, I just completed a SCCM integration to ServiceNow. When I reviewed the asset table I was surprised to find virtual CI records created by SCCM and inserted to the alm_hardware table. The show XML indicates: <sys_class_name>alm_hardware</sys_clas...
Resolved! CMDB Query Builder - No Relationships - VMware Instance to Server
Hi all,A bit confused around the CMDB Query Builder and looking for some advice.I'm trying to build a report which shows VMWare Virtual Machines Instances that do not have a relationship to a Windows Server (which would be Instantiates : Instantiated...
