In the event of a change of group for a child incident
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10-09-2023 05:10 AM
In the event of a change of group for a child incident following a change of group for a parent incident, the person in charge of resolving the child incident is cleared.
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10-09-2023 08:33 AM
Hi @rampage
You might have noticed this because Assignment group and Assigned To are interrelated. You can check the Dictionary of Assigned To field ( Check section- Dependent Field).
Due to this dependency, if the person in charge of resolving the child is not the member of changed group, then the Assigned To is cleared and made to empty.
Please Mark this as helpful if this information is of your use