How to handle stale application CIs?
Hi There, What is the right way to process stale (not updated last 60 days) application CIs?
Forum Posts
Resolved! L2 discovery and relationships
HelloWe want to populate our ServiceNow instance with CMDB data. We are mainly interested in network equipment data and have therefore been experimenting with L2 discovery in our ServiceNow instance. So far our discovery setup retrieves a lot of the ...
CMDB Ingestion of Configuration Item that have Duplicate Serial Numbers and Names
We have an ask to start ingesting some CIs into the Computer class that have duplicate serial numbers and names in the source data. The source data cannot be cleaned up. The only unique identifier in the source is a Device ID that will be mapped to C...
Unable to create records using Basic Class Reference Source as Identification Attribute with ETL
My organization is starting up CMDB and IT Asset Management, so we're looking into using IntegrationHub ETL to start pulling in data from our various data sources. As a proof of concept I'm trying to load Computers [cmdb_ci_comptuer] along with their...
Standalone vs Multi-Tenant Service Instance in the CMDB
Looking for some guidance that I'm struggling to find information on. We are working on maturing our CMDB in alignment with the CSDM 5 framework. Company provides a mix of standalone solutions (single build/single customer) as well as multi-tenant s...
Resolved! select "ON HOLD" option in state field in the form then it turn into progress after certain period
Hello, I Have been assigned to the task where I have field called state which is having choice like "ON HOLD" on the incident form. When I select the "ON HOLD" option it will ask me to update the "OFF HOLD Date/Time" which is another field on the f...
Discovery http Probes
Hi, We just got notified by our security team that we had a connection from our mid server to a destination server using port 80. We are informed that we should use port 443 instead. I would like to ask if is it ideal to Go to Discovery Port Probe an...
Changing Service ID password on Linux server
Good day experts I'm looking to update the service account on several Linux servers located in the DMZ. Ideally, I'd like to perform this change using ServiceNow Discovery or another automated tool, if available.If automation isn't an option, could y...
Resolved! Triggered Discovery
we are getting thousands of triggered discoveries everyday that uses only a couple of MID servers. They all use the VMWare Probes only as shown in the attached file.Can you help me find out how and why and what starts these jobs?Your help is highly a...
Scoped App withdrawn from Service Now store
A scoped app that was certified and published into Service Now store fell behind the family releases of Service Now and hence withdrawn from the Store. I don't plan to make any code change and just want to resurrect the app from the backup. Its not v...
CMDB openings at IDEXX, a local (New England HQ) and global company...
Hey Everyone!I have a CMBD Analyst and a CMDB Developer opening at IDEXX and thought I'd get the word out in this community! IDEXX is a global animal health diagnostics & technology company. Our HQ is located in the Portland, Maine area (Westbrook, ...
Resolved! unable to add dot walked field in the list configuration
Hi Community,I'm facing an issue where dot-walked fields (for extended tables such as User and Department of User) are not displaying any values when added to the CMDB list view.Has anyone encountered this issue or know how to fix it?
Resolved! Appropriate table for middleware CIs
What's the most appropriate table to populate with middleware (installed on servers) with?We want to keep track of this type of software.
Advanced CMDB Data Manager Policy options
Hey, I'm digging more into the archive, and destroy rules of the archival processes. That is until I found the CMDB Data Manager and their policies. I'm not sure if this is possible, but is there a way to have the retirement or archival step on...
Resolved! Error duplicating IntegrationHub ETL transform map
I'm trying to create a duplicate IntegrationHub ETL transform map. In the "Duplicate ETL transform map" dialog, I enter the name of the map I want to copy, the application name and the name of the new map. After I enter the new data source name, I g...