Hi All, I have a question on managing Retired CIs in CMDB. should we delete these retired CI records after certain timeframe or should we retain for audit & history purposes forever. Please advise on the best practice around this. Thanks,shilpa
Hi, we are trying to create a CMDB Data Manager Policy that would be based on CIs that are contained in a Principal Class. There are no filters avaialble to identify the notion of Principal Class in the Data Manager. As anyone encountered this issue ...
what is principal ci class? Why it is used and reasons to use principal ci ?
I am trying to index the Knowledge Base table via the Indexed Source in AI Search, but the task is stuck in the not_started state.We are using Utah
Hi All,I hope you're doing wellI have a requirement where i am calling system property from script include and calling the script include in record producer one of the variable but i am getting null value in the form.My requirement is i should get li...
We are running Certificate Inventory and Management v.3.3.0. We are running Certificate discovery schedules against DigiCert (external CA) and Microsoft (internal CA). We can see that DigiCert discovery appears to be populating rows in the Certific...
Team, Please vote this Idea up: https://support.servicenow.com/ideas?id=view_idea&sysparm_idea_id=d05ed5b247042650b8a4aa25126d4319&sysparm_idea_table=x_snc_com_ideation_idea&sysparm_module_id=enhancement_requests Please also add comments to this ...
I have a request to change the out of the box os_service_pack attribute on cmdb_ci_computer to a reference to a new CI class of OS Service Packs. The idea is to then be able to flag each Service Pack as supported or end of life to show overall device...
Hi there, Could you please navigate me an help me what is the best practise for Stacked switches registration? When we have one master switch and several slave switches? We do not use Discovery on Network devices and we do the registration manually. ...
Which table to use to store mobile devices, tablets etc? I see below 3 tables provided by ServiceNow. What type of data should fit in each of those tables 1. Handheld Computing Devices [cmdb_ci_handheld_computing] 2. Mobile Devices [sys_mobile_device...
Hello Techies, I need to populate the related items of a Configuration Item (CI) selected in the Configuration Item field of an Incident. Specifically, when creating a new Incident and selecting a configuration item, I want the following actions to o...
Hi All, Anyone worked upon Equinix and Centrilogic integration for CMDB?
Hi, I need help with a practical, easy-to-build workaround for this issue that can be easily transitioned once the CMDB is built.Company ABC is using a basic version of ServiceNow and is currently building a CMDB. The problem is that change manageme...
When changing CI to the Config item in a RITM, the actual CI is being updated in the assigned to field with the requested for details, after deactivating the business rule called 'Assign from Stock', issue is not happeningIf I deactivate the Assign f...
Hi All - What are the Best practices or Orphan Rules to be configured to manage the Orphan CI in CMDB? Is there anything apart from - Assigned owner or managed by is empty? What are the rules in "General" to be configured?
