We are transitioning an On-Prem app to the cloud. We have created new Services for the cloud application. Is there a way of copying all the service mappings (Impacted Services/CI's, Service Offerings, Impacted Business apps,) from the On-Prem Servi...
Hello ServiceNow Community,The Problem: Our CMDB CI table is populated by a scheduled import from Microsoft Intune, specifically using the DCMHQ SG intune scheduled import set. For the vast majority of our device CIs, the data populates perfectly, in...
Hello, I am new to CMDB and have a question. We are trying to autofill The Approval Group, Managed by group, Change Group, and Support Group based on Location. We have a case where if the computer name starts with the Letter P then the computer is...
We identified a group of ~25 principal CI classes to filter on, to improve navigation so that we don't show millions of available CIs for Changes and Incidents. All of those principal classes have ownership defined. The problem is, users want to crea...
1) I have created a data source and attached excel. There are 2 columns ci_number_1 & ci_number_2 which form a pair of config_item_id. 2) I am using this in a transform map and need to create a onafter transform script which will fetch the sys_id ...
Source 1 says name of CI is 'APPLE' (caps) and source 2 says 'apple' and this is considered as DATA MISMATCH by ServiceNow... how to control this?
someone please advise on below question. As Intrum requires to associate each service to appropriate cost center, please describe proposed integration of Cisco platforms with CMDB to provide comprehensive overview of current assets including support ...
Has anyone been able to create an expense line from the CI Rate card that is prorated? We are trying to set up monthly billing on some assets in the CMDB but want to prorate from the date the asset is created and not charge the full month.
Hello, How to discover EMC PowerStore 7000T storage device in ServiceNow, please help with prerequisites. Thank you
Hi Everyone,Can anyone suggest how to move ci from one instance to another, I tried using update set but relationship is not getting captured.
When I am trying to create a record from spm_service_portfolio, I am facing this issue (attachment was added ) I am facing this issue only in production,Could some help me regarding this (a bit urgent )
Hi Community,I'm currently building a maintenance plan report in ServiceNow, starting with the cmdb_ci_storage_device table. My goal is to add a column that displays the Service Offering Name associated with each storage device.Here's the challenge: ...
HI All,The CMDB Data in my client's cmdb table are supported by two different vendors but the data is stored in same table. This means my recommended fields are different for two different vendors whereas in our OOB CMDB Class manager, i can add only...
Does the Agent Client Collector "Host data last collected" update the Most Recent Discovery Field in the Servers CI?
Currently in ServcieNow we are receiving MCS servers from AWS but it should be decommission in ServiceNow. Since the server removed from AWS, still the server is discoverable in CMDB. We received confirmation from AWS team that the server is no longe...
