Best class for Integration Services
Hi Everyone, Requesting your help me to choose which CMDB class will be best to manage the Integration Services BR,Gomathi K
Forum Posts
Turn of SCCM connectors
Hello folks,I need to turn of all SCCM connectors so we are not receiving any data from them.Any suggestions?
Reconcilation rules on Softwares
Hi All, My understanding is windows and Mac devices can have the same software running in them, then, how to define the reconciliation rule on the software which are getting created from SCCM and JAMF.I mean, how we can say software details getting f...
NOT RECIEVED A PDI YET
I am in the waitlist for geeting a new Xanadu PDI, its been more than 48 hours and I am yet to recieve one. does anyone have any idea how long do I have to wait for and is there a way to get onw faster?
Different Scopes Unique Certificate
Hello, While working on Unique Certificates( cmdb_ci_certificate) I noticed that the table is in 'CMDB Class Model' scope. Few columns are in global scope while others in 'CMDB Class Model' scope. Create ACL in 'CMDB Class Model' scope. Read and writ...
Editing widgets in CMDB Workspace > Data Manager Overview
We recently installed CMDB Workspace and have created some certification campaigns but the widgets don't seem to be reflecting correct data. Where can i go to review / edit the widgets in the data manager overview? I can't seem to find them under P...
Best fit in CMDB Class for Enterprise platform tools
We are trying to upload the Enterprise platform tools like O365, Power BI and etc., into ServiceNow CMDB. Similarly Network management tools like Solarwinds and security management tools like Qualys. Can you please suggest which class would be best f...
Life Cycle Stage and Status vs Operational Status & Install Status
We are using Life Cycle stages and utilizing CMDB Data Manager to retire CIs which haven't discovered for sometime. If we consider Server Class as an example, please see OOB life cycle mappings: When retiring the Server CI via data policy it's chan...
SG-Tanium - Server updated by multiple Tanium assets
Hello,We have some VMs that gets rebuilt with the same name but different specs.Tanium discovers them and creates one asset for each.This leads to multiple assets with same name in the Tanium ViewExample :"vm1" last seen in Jan 25 with 8GB ram"vm1" l...
Multiple values in Search Dashboard in CMDB Data Foundations Dashboard
Hello all,I am seeing multiplicity of values in the search dashboard CMDB Data Foundations Dashboard. Can you help me on how to resolve this or where is this data stored. Where can I see the values coming from and check ? Thanks in advance. #CMDB #CM...
Resolved! Which course is better: CMDB Fundamentals or CMDB Fundamentals On Demand?
Hi all,I recently completed the "Configure the CMDB" Micro-Certification Simulator (Xanadu). I'm now planning to continue learning and want to know which course is better for building solid CMDB knowledge:CMDB FundamentalsCMDB Fundamentals On DemandA...
CI should not create with lifecycle status "End of life", but it should update if status is changing
I am loading the data using Robert Transform Map in CMDB, requirement is that if the Lifecycle status is "End of Life", CI record should not create. And if there is an existing CI record with different status, and if in source status is changing to "...
Resolved! How to make a workflow IF condition that looks at chosen CI's table?
Hi everyone I have a workflow (for change requests) that needs to have an IF condition that is triggered by the operating system of the server chosen as Configuration Item (cmdb_ci) on the change form. For instance, it should evaluate to TRUE if the ...
Tags in servicenow
Hi, I am using Service Graph Connector for Microsoft Azure to discover tags on the service accounts. But when the tags are deleted in cloud from service accounts, shall the tag record present in cmdb_key_value table should also get deleted? is it pos...
SLA not attached
HiI have a SLA created at sc_req_item table. start condition is request state=open and no other filters. However, the SLA is only attaching to certain catalog items and not others? Why?
