Info required on working with Discovery and Service Mapping

[Lucky1]

Hello all,

Good day!!

We are going to start working with CMDB using Service-Now provided ones Discovery and Service Mapping.

I request you all to guide me in understanding the below questions.

1, I came to know that we need to have ITOM Visibility license to our instance to work with Discovery and Service Mapping. My question is, what is the difference between a License and a plugin in Service-now????

2. Secondly, if we just install the plugin ITOM Visibility, what are all applications we can work with?

Because I have followed this below link and have questions in it...

Subscriptions for IT Operations Management

Here in this link, under ITOM Visibility, I see this:

The ServiceNow® ITOM Visibility product consists of ServiceNow® Discovery, ServiceNow® Service Mapping, Certificate Inventory and Management, Service Graph Connectors, CMDB 360, and Firewall Audits and Reporting. Discovery and Service Mapping give you a unified, connected view of your entire IT network and the services that it supports.

But when I check the google, I see to work with Service mapping, I need these two

com.snc.service-mapping

com.snc.service-watch

So, I am confused like, will these above two plugins will come as a part of ITOM Visibility or what?

Which all plugins we need to install to work with Service Now Discovery and Service Mapping?

Can someone please respond to my two questions?

Thank you and Regards,

Lucky

[Dr Atul G- LNG]

Hi @Lucky1 

 My question is, what is the difference between a License and a plugin in Service-now????

Atul:A plugin is a set of files that need to be installed in an instance to activate specific functionality. In some cases, a license/role is required for users to access and use that functionality.

You can use  Service Mapping plugin (com.snc.service-mapping) to activate it.

https://www.servicenow.com/docs/bundle/yokohama-it-operations-management/page/product/service-mappin...

Read this, you will get idea mate.

[Lucky1]

Hello Atul,

Thank you for the response.

Will come back to you shortly and mark it solution provided.

Regards,

Lucky

Regards,

Lucky