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Integration Hub ETL - Update multipe records from 1 import record

newservicenowus
Tera Guru

Hi All

 

Using IntegrationHub ETL to pull in CI's.

 

Hit a slight issue.

2 separate imports

1st imports the CI itself and sets 2 ID's (1 for it's record and 2 for the next records), creates or updates CI accordingly, this works fine.

2nd import, should then update the above CI's where the second ID matches and there could be multiple records to update.

 

What seems to be happening is that the first CI it matches is updating all the relevant fields. However if there 2 or more CI's, these do not get updated.

 

Does anyone have any ideas? This is through IntegrationHub ETL

 

Thanks

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