IRE Issue

[Juhi Tembhare]

Hi Everyone, 
I am trying to create an Identification rule on cmdb_ci_service_auto table; its label has recently been updated to service instance after the Yokohama patch updates. The identification rule was created successfully, but there is a RED mark on it, and another error occurred.

"Rule entry under cmdb_ci_service identifier using non-existent table is ignored during identification!"

I am using the Robust transform map for this development and trying to fetch the data by import set number. In the staging table records, there is a comment,

"IRE payload is empty, there are no records to insert or update." 

Even when we already have 20+ records in the Payload. I assume that this empty payload comment might be related to the IRE issue. 

Can someone please guide me on this? 

[Laveena-Agarwal]

Hi @Juhi Tembhare 

The issue appears to be with a Related Entry linked to this identifier. A table seems to be missing, which is causing the error.

I found some articles describing similar problems—please review them and let me know if they help resolve it.

"Rule entry under cmdb_ci_hardware identifier using non-existent table is ignored during identificat...

x_nbt_netbrain_nb_device table missing causes Error: Rule entry under cmdb_ci_hardware identifier us...

[Juhi Tembhare]

Hello @Laveena-Agarwal 
We don't have activated discovery on our instance, and the suggested article plugins are already up to date. Can you provide any other suggestions?

Thank you.

[Laveena-Agarwal · Accepted solution]

Hi @Juhi Tembhare 

I was able to reproduce the issue in my Personal Developer Instance and apply a fix.

Since you mentioned that the Identifier is written on the cmdb_ci_service_auto table, the same value should also be reflected in the Identifier entry.

Solution

Please update the Identifier field in your configuration to cmdb_ci_service_auto. Once done, the error should no longer appear.

I’d also recommend running an Identification Simulation afterwards—this will allow you to validate and test your identifiers effectively.