Is there an OOB escalation flow for CMDB Data Manager tasks which are not accepted?

Chaz_
Tera Guru

‎09-16-2024 10:15 AM

Hi,

 

After moving to the new CMDB Data Manager within the CMDB workspace, I want to know if there is an OOB escalation flow for CMDB Data Manager tasks which are not accepted/completed?

 

I notice there is a escalation process for the legacy Data certification module (https://docs.servicenow.com/bundle/xanadu-servicenow-platform/page/product/data-certification/refere...). But is there one for the new version in CMDB workspaces?

 

Thanks.

Chaz.

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Grace5
Tera Contributor

‎10-07-2024 06:57 PM

I have the same question. I can see some OOB email notification for CMDB Data Manager tasks but nothing for escalations.

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