We have a section of our IT staff that have access to some areas of SN but not others. This spans various groups, but we have created a custom flag of u_ecr.on a table, I am trying to restrict read rights to memebers who have u_ecr as false. If u_e...
Hello all, I am looking for some recommendations on next steps. Once a company has their CMDB in a healthy and accurate position what are the best ways to take advantage of it? In terms of other ServiceNow products/applications that can be used to dr...
Hi All,In CMDB dashboard ,in correctness scorecard, wrong denominator is getting displayed i.e. 1,96,20,857 this is not the right count. I have applied orphan rule on computer table so count should be same as Duplicate rule denominator(386837-Duplica...
Testing Identification rules before implementing in Project.The Computer class is having around 300 duplicate CIs and 12 tasks. Most of the CIs are having the same name, but different Serial Number. The duplicates on computer class, 278/300 have uniq...
Hello, I’m looking for some clarification on the behaviour of 2 configuration items that are typical in our CMDB.We are utilising IP discovery on our server estate, as well as VCenter discovery. This gives us 2 independent records that represent the ...
Hi,We have a integration which will bring workstation data into servicenow through rest api. And this we are getting through a scheuled job which will run daily at 11 PM cet. Sometimes, in import set table it only fetching some records and later it s...
There is any OOB schedule job to sync Assets/CI's in ITAM in service now. if yes then please let me know the steps to do so. Or How to sync Assets/CI's in ITAM in service now
The search results box in the CI Class Manager - Hierarchy - CI Class is truncated to 10 items with no indication that there are other types of items.Why is this and can it be changed to list all?Example:Class begins with IBMCI Class Manager - Hierar...
Create schedule job that archives a record where the following fields Parent.life cycle stage is Design
Hi,A customer is divided into multiple silos. They are using a single instance of ServiceNow with a shared CMDB. One of the silos is about to be onboarded to ServiceNow. This silo is working with information which is clasified and cannot be visible t...
When I saw the content about SSHCommand probe in the document, I had some questions. 1.What do the privileges of privileged users refer to regarding Discovery SSH commands?Discovery SSH commands not requiring a privileged userDiscovery SSH commands r...
HI, I need some help..What is the correct class or attributes in CMDB to categorize virtual machines as appliances? Thanks
Confirmation Needed !Identifiers in CMDB Are used for Update or Insert process by Discovery OR Integration (If IRE is enabled through script,IRE API) Finding Duplicates When the `Correctness Schedule Job` is executed, Identifiers are used to find du...
Hi, I,ve requirement to set up integration from ServiceNow to Intune, whenever Assigned to is updated in ServiceNow, I need to query the device with serial number in Intune and update the Primary user id value. Can you help if you already set up with...
I can see the Active Discovery errors on the Discovery Dashboard but I would like to run a report to show them or export them.I would then be able to filter them by IP Address, date, time, error message, etc Does anyone know how to do this please. We...
