Resolved! Identification and reporting the ambiguous CI
HI Community,Please share your thoughts, experience, and guidance on identifying and reporting ambiguous CI in CMDB.
Forum Posts
CMDB OOTB Classes and Attributes
Hi, Our company is considering migrating our CMDB to ServiceNow. Is there a way to get the list of OOTB CI Classes and/or OOTB attributes without access to the main ServiceNow CMDB UI?
How to skip updating a field value when updating a record by using Servicegraph connector for JAMF.
Hi We have a Jamf integration by using the Service graph connector for JAMF. In Jamf from diff data sources and different endpoints we are updating a computer record, one endpoint when create/update a record in cmdb table the model name updating a si...
Mail notification from Owner group
ISsue :- It is an owner group. when we try to send email on that group email id, that mail notification receive all member of that group except Group manager.if Manager also try to send mail on that group email then receive all member but self manag...
Resolved! How to trim space & - from the short description
Hi, I was modifying one catalog where I need to manipulate the short description. My short description was "Configuration Incident Response Team - P2P - AnyERP Task - High Memory/CPU - Tenant: KOK - SIDK - ServiceProvider" but my requirement is "Conf...
Resolved! ServiceNow Catalog - Short Description Manipulation
Hi, I am modifying one catalog where I need to manipulate the short description. My current short description is like "Configuration Incident Response Team - P2P - AnyERP Task - High Memory/CPU - Tenant: KOK - SIDK - ServiceProvider" but my require...
Resolved! Category is not being populated in Servicenow catalogs
Hi, I want to select Guidance & information as a default category so I used "current.category = "guidanceandinformation"; in template. but it's not selecting the default "Guidance & information category than creating a new one. Can you please sugges...
Faddom integration with Servicenow
Does anyone have any experience with Faddom An Instant Application Dependency Mapping Tool | Faddom and how it integrates with servicenow? What are your thoughts on how this integrates with servicenow?
How to handle uninstallation in Software Inventory (Installation) CI
Hello experts,I am currently thinking about how to manage software inventory (installation) using ServiceNow. There are several ways to collect software installation, such as Discovery, SCCM, and Manual, but our users are considering implementing SCC...
CMDB Task
Hello Community,I have a requirement where any time a CMDB Task with the format CMDBTASK0001063 is created, it should be assigned to the "ABC" group for management. Currently, this task is assigned to the user administrator.To address this, I found t...
Cmdb_ci_services notifications
Hello, I'm trying to set a notification on cmdb_ci_service when some attributes are updated, like owned_by, Business criticality. This is only working on the name, but not the other attributes.I want the notification to run on any type of service (a...
Script for breakdown mapping
Hello everyone! Several users are tired of having to select a large number of different products in the filters of my dashboard.So I'd like to set up a new ProductGroup breakdown, so that only one box needs to be checked, rather than 15.To do this, I...
Service offering relations with application services
Hi community, I have a question regarding an offering and the downstream relationships. We have some integrations between Applications that are reflected in the Application services level. Like Ad sends Data to ServiceNow. This relationships are true...
Discover a media converter.
Have you ever discovered a media converter? Is it necessary to customize discovery patterns and classifiers for media converters?
Set Multiple Records on the SN Table using Pattern
Hello SN Team, I have a requirement to fetch the records using PowerShell commands and creates a relationship between windows servers.I am able to fetch the data from PowerShell commands and successfully set the value in the Target Table i.e.SMB Fil...
