Issue with creating new rules to avoid duplication asset record on CMBD Computer table .

YogeshriB
Tera Contributor

3 weeks ago

Hi Team, 

Need help in fixing the duplicate records in cmdb computers table how to merge the duplicate records and avoid duplicate entries in future.

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Mannapuram
Tera Guru

3 weeks ago

@YogeshriB  There two things in this. 

1. To avoid duplicate, you need to fine tune the Identification entities for the class you want to avoid duplicate.

Example: For Server class, the identification is just based on name, then there might be duplicates. But if the identification is based on Server name+IP Address+ MAC address + Serial Number, then the duplicates will be avoided.

2. To merge the duplicate records, you need to go to the duplication tasks created for the duplicate CI and decide one of them as Main CI and go ahead with the merging. 

 

You can go through the below course for complete details.

CMDB Fundamentals -> Ingestion -> Managing Duplicates

 

https://learning.servicenow.com/lxp?id=learning_course_prev&course_id=c03ca22847ec66547faa0415f16d43...

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