ITOM query

SoniaShridhar13
Giga Guru

Hi All,

I have a couple of queries-

 

1. I see Duplicate IP addresses are showing in the IP Address (On Hardware) tab for CI records, how can I fix this & what else can I check to troubleshoot it??

2. When IEDS servers have Network entries with a blank "Device Name", that IP address doesn't reflect under the CI record?? what can be done her to troubleshoot or fix it??

3. OOB Devices Lifecycle Stage and Stage Status fields are Not Updated When Devices Retire?? what can be a fix for this??

4. Device Operational Status and/or Lifecycle values not updated after retiring???what can be done for the fix??

 

Please help me with the resolutions

 

Thanks,

Sonia

 

1 REPLY 1

SoniaShridhar13
Giga Guru

@Ashutosh Munot1  please help