How to auto affect assignment group of inc parrent to inc child

rampage · ‎10-06-2023

When associating a child incident with a parent incident, the child incident inherits the assignment group of the parent incident in servicenow

Peter Bodelier · ‎10-06-2023

Use a insert/update Business rule

Condition parent changes AND parent is not empty

Action: Assignment group is Parent.Assignment group

Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.

Peter Bodelier · ‎10-06-2023

Use a insert/update Business rule

Condition parent changes AND parent is not empty

Action: Assignment group is Parent.Assignment group

Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.