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Resolved! Set Urgency & Impact

Hi All, Could you please advise if it's possible to set the Urgency and Impact in an incident through the service catalog using a long description text?For instance, if the long description in the Service Catalog specifies "Number of Invoices Impacte...

How is the device_id generated?

Hello, How is this value populated?sys_auth_policy_device_app_registry.device_idHow can I check if a user is connecting from a registered device? Regards,N.

Resolved! Configure the CMDB Micro-Certification Task-13

Hi Everyone,If someone can help with this confusion, I would be highly grateful. My Question: Duplicate Mongoose Web Server CI Entries Despite Identification Rule? I have an Identification Rule for the Mongoose Web Server based on:ClassRunning Proces...

AnupriyaC_0-1743248845131.png AnupriyaC_1-1743248971900.png AnupriyaC_2-1743249104986.png
AnupriyaC by Tera Contributor
  • 1816 Views
  • 10 replies
  • 2 helpfuls

unique CI

while creating Number for CMDB through Number maintenance next number is generated without any CI . its getting new number when refresh the form to create CI .

girishsingh by Giga Contributor
  • 261 Views
  • 1 replies
  • 0 helpfuls

Monitored by CMDB Relationship Type

Hi All, Any recommendations for the relationship type between a Server that does Health Monitoring on an ESX host? I was looking for "Monitors::Monitored by" but I can't seem to find it. ThanksKirsty

kirsty1 by Tera Contributor
  • 376 Views
  • 1 replies
  • 0 helpfuls

Identification & Reconciliation

Hello,  I am looking into IRE Reconciliation rules and trying to implement them. We have multiple integrations using the IRE, and sometimes the integrations share CIs (but may have differing data). In order to stop data from flipping back and forth b...

chsmith11 by Tera Contributor
  • 904 Views
  • 2 replies
  • 1 helpfuls

Resolved! Executive CMDB Dashboards

Hi all, Guys I'm implementing the CMDB in my organization and we are running efforts to start Discovery. So far we enabled the CMDB Health Dashboard and the CMDB Workspace however it is more operational and more to the CMDB Manager use it. So I don't...