Resolved! this is my first post
this is my first post - hamza
Forum Posts
Resolved! Hello World!
Hey everyone,Just wanted to say hello! I'm new to the ServiceNow Community and excited to learn and connect with all of you.What are the best resources for a beginner to use? Is there a recommended learning path or a specific first project I should t...
CMDB Data Manager Archive Task shows zero (0) records
Although the configured Archive Policy shows the correct number of CIs (switchport class) to be affected, when the Task is created it shows zero (0) CIs. Retirement definitions look good. I tried to add a definition for the specific class, and still ...
CMDB HEALTH DASHBOARD
Need clarity on below points:1)Investigate how to disable or reconfigure classes for score card.2)Engage servicenow support to clarify which classes are configured for completeness and how to adjust them.
Resolved! Data Certification for Business Applications in CMDB
I am looking to configure the Data Certification process for Business Applications in the CMDB and I have a few doubts:For audit tracking, we need two additional fields on Business Applications:Attestation/Certification DateAttested/Certified ByIf th...
Facing Issue on Hardware table model update using ETL
Hi, I have tried ETL on Hardware table where our primary goal is to update the Model ID of the records. Our data is created from instance by taking SYSID, Name, Serial Number, Serial Number Type, MAC Address , Product Model ID and in the ETL mapping ...
Integration hub ETL mapping Records not updated for few attributes.
We are experiencing an issue with our Integration Hub ETL mapping where the Vendor fields are not being populated . The vendor field is mapped to its correct source on the ETL mapping When I delete all my records on the table and insert it , the fie...
Resolved! Guidance Needed – Preparing for Interviews (CMDB, Discovery, ITOM, and Platform Knowledge)
Hello Community,I have been working as a CMDB Analyst where most of my responsibilities were around manually updating CIs (without using data loads). I also have hands-on experience with MID Server setup, configuring discovery schedules, and doing ba...
Legacy life cycle field mapping to CSDM Lifecycles
Hi all,I just finished mapping the legacy life cycle field (which is operational status) to the life cycle stage and life cycle stage status via the life cycle mapping table. I activated the system property (csdm.lifecycle.migration.activated) syncin...
Discovery Credential issue
Discovery Credential issue
Resolved! Meraki SGC: Controlling which devices are written to the CMDB
Good morning! We are in the process of setting up the Meraki Service Graph Connector and would like to ensure that only our Z4 networks & devices are written to our ServiceNow CMDB. As we only have one Meraki organization and do not wish to modify an...
Resolved! Vulnerability Response integration with Wiz/Rapid7/MDE, and Service Graph Connector
Is it possible that if we already have Vulnerability Response integration with Wiz/Rapid7/MDE and also need Service Graph Connectors for them, then is it possible to not bring in the assets from Wiz/MDE via the integrations if they are already coming...
Problem with de-duplication remediation
During our de-duplication process, we have set up our default related list to ensure that change tickets, tasks and affected CIs are in our default list. However, when we look at the related list during a remediation, they always show as 0, unless th...
How do you create the Class Attributes for an Appliance
We seem to have a problem Discovering the device information due to it being an appliance. Should we A. Continue discover them as a Server, or B. Make them a child class with Model ID specifically being Appliance.
Resolved! Stale Records & Auto-Retire - Should Auto-Retire Be Used for Stale Network Devices?"
I have reviewed the analysis of stale network records and identified multiple devices marked as stale. Can we implement an auto-retire process for devices that are not present in the IP Address Management system or monitoring tools like SolarWinds?Wo...