Resolved! restrict user from using template when the Business service is retired
Hi,In incident form I want to restrict the users from using templates when the Business service state is retired.Can you please help me with that, Thanks  
Forum Posts
Resolved! System UI Actions Not Working on Problem Record Page suddenly
Hi everyone,I'm experiencing an issue with the Problem Record page in ServiceNow. When I open the page, none of the System UI actions are working. Specifically:I cannot right-click on the grey area to get the option to save.I cannot access any of the...
How can I add a filter selection to the CMDB Workspace Unified Map filter control?
A user has asked if we can add filters to the Map Filter found in the Unified Map. Specifically, they'd like to filter out any Application Service which is not Production.
What Is Your Checklist to Identify Owners of "Shared Resources"
We keep revisiting the conversation of who owns "shared" data. We are tagging everything we can but when it comes to things like databases someone always refers to it as a shared database. One approach was to "assign" it to the application that the d...
How data gets created through SCCM integration??
Hi all, I want to know how data gets created into CMDB through SCCM integration is there any particular user to perform this action or directly data enters. Because i have to write a condition whenever the data gets created by the SCCM the Assets St...
Discover the Azure AI services using ServiceNow API Based discovery.
Hi, Please suggest if there is a way to discover the Azure AI services like cognitive services, AI search etc, using the API Based discovery. #cmdb#cpg#azure
Report for dynamic ci group
Can you please help me to create a report which will list all the CIs which are included in the group.Example is: 1 - Open this table cmdb_ci_query_based_service and choose any of the group2. Click the "View CMDB Group CIs" button in right top corne...
Staleness metric not available for Application class and child classes
We have our Health Inclusion Rules set on the base Configuration Item class (cmdb_ci). We can see that all 5 inclusion rules are on most child classes as well. However, for a class like Application and it's child classes, we don't see the staleness...
ServiceNow Records (what are the systems)
Business Application - Refers to a type of Configuration Item (CI) that represents a software application or system used to support business processes. It contains key details about the application, including its attributes, relationships, ownership,...
Multiple Discovery Source in CMDB-Need Help Urgent!
We have multiple discovery sources integrated in ServiceNow, including Azure, ServiceNow, AWS, and Tanium. Recently, we integrated Tanium for discovering computers and servers. For servers, we have multiple sources: Azure, AWS, ServiceNow, and Tanium...
CMDB Data Manager - Policy Filter - Class Operators
Hello, I've set up several lifecycle policies on Vancouver using the "Class is one of" Filter option.For example:Table = cmdb_ci_serverClass is one of Linux Server, Windows ServerAfter upgrading to Xanadu it appears the "is one of" operator for the C...
Resolved! CMDB Workspace Data Certification Doesn't Allow Selecting User or Groups Based on Records
When using the data certification from within the CMDB Workspace I find restrictions that I don't have when using the legacy version. I am creating a policy using the CI Relationship table. My expectation is that I would be able to select a user fiel...
what are the pros and cons of using external credential storage cyberark with servicenow?
what are the pros and cons of using external credential storage cyberark with servicenow?
Azure ai and application services data in cmdb without CPG module
We wanted to discover the Azure AI services and application services in servicenow CMDB using the traditional API based disocvery.
Database and Middleware Mapping
Hi, We are trying to create a solution where we wanted to map the Database instances and Middleware instances with their respective applications, this relationship is going to be "Depends on" as per the CSDM.However, we could not find a way to achiev...
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