Jamf integration (service graph connector) with servicenow
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06-16-2023 04:26 AM - edited 06-16-2023 04:28 AM
We are getting data from JAMF into staging table SG-Jamf Computer table but from here to cmdb_ci_computer table the data is not updating. in the SG-Jamf Computer table recent updated is on 16/6/2023 but in cmdb_ci_computer table updated it is showing 9/6/2023 and assigned to filed is empty
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06-21-2023 12:14 PM
Hello Shilpa, I wonder if you can advise if you came upon the following error. We configuring the connection where we are stepping through the guided setup which an error is happening when testing the connection. We get the following error message when test load 20 records "org.mozilla.javascript.JavaScriptException: Error: Unable to make a connection to JAMF API call. Please check your credential configuration. Check system log for more details. HTTP return status code was 404
(sys_script_include.3fa7da3673b210104ae4b41afaf6a727.script;
line 93)"
We checked the credentials which we can login to the jamf account via the jamf login. Are you able to confirm what connection URL you used for your setup? Thanks
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11-08-2023 11:38 AM
Hi Jerry, Is your issue fixed for Jamf ? we are getting similar error.
Error: Unable to make a connection to JAMF API call. Please check your credential configuration. Check system log for more details. (sys_script_include.3fa7da3673b210104ae4b41afaf6a727.script; line 57)
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11-05-2023 02:33 PM
Hi @Jerry kk Wong , were you able to find the cause of the error and fix it? we are facing the same problem
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11-16-2023 04:21 AM
Were you able to figure this out? We want additional data in Jamf to be added to the CMDB, which we are successfully doing with an updated RTE for SG-JAMF Computers. This works fine when the record in Jamf has been updated, but if it hasn't updated we still need that additional data. SGC for SCCM uses "Use last run datetime" to only bring over updates from SCCM since that last run date/time. Do you know if Jamf does anything similar, or if there's a way to force an update to the CMDB even though the computer in Jamf hasn't updated?
