Before buisines rule
Can delete a record in incident table once we set the impact,urgent,priority to 1 Like can we write a script in Before BR for both creating inc with priority high and after creating it can we delete it using same BR ?
Forum Posts
Resolved! Request to Activate Scheduled Jobs and Monitor System Performance
Hi All,I’d like to request activation of the following scheduled jobs:CMDB Health Dashboard – Relationship Score CalculationCMDB Health Dashboard – Relationship Compliance ProcessorWe are initiating relationship calculations from this point forward....
CMDB Workspace
Hello Team,I have a concern regarding the filter condition in the CMDB_Workspace.Is there any way if the Filter condition can be added it not.Please find the below screenshot.
Azure Discovery creating multiple or same CI with same IPs in VM instance class
Hello All, Need help to understand Azure Discovery issue, i.e. Azure Discovery creating multiple or same CI with same IPs in VM instance classas of now cmdb_ci_vm_instance Operational Status for all CI's is blank which it should not beand only insta...
Resolved! Orphan rule results not showing in CMDB Workspace
Hi team,I’m working on orphan rules in CMDB. I created an orphan rule for the Computer class and then executed the scheduled job. After execution, I noticed that the corresponding record in cmdb_health_result showed the CI as expected (orphan) with a...
Discovery - Administrative access denied
How do you handle the restrictions imposed by the Infrastructure and Cybersecurity teams that prevent the use of admin/root credentials for the Discovery process? We have been unable to find a benchmark from any large Brazilian organization, preferab...
Usage of device type field for network gear - Best practice
In our environment, the network team uses devices that can serve multiple functions depending on the configuration. For example, a Cisco model might function as a router in one scenario and as a firewall in another. The network team tracks this funct...
Sync assets and configuration items
I have several assets in the asset table that did not synch with the CI that was in the CMDB. How can I get the asset to synch with the CI? Only a handful didn't pick up the CI.
Resolved! ETL Multiple Input/Output script
Hi, I'm using "Integration hub ETL" and trying to add in additional fields for the output data (for an existing transform). However, I have not been able to do that. I was expecting this to be available in the "Preview and Prepare data" step.Any adv...
Resolved! Implications if I change install status values in Business Application form
Hi All,I need your opinion, if I change install status dropdown values in Business Application form as below, will it change the across CMDB tables whereever Install status is used?What are the implications?Install StatusChanges wantedDescriptionImpl...
Resolved! How to update CMDB Task created by
How can I update who is listed as creating the CMDB data management tasks? When a CMDB task is created from our data management policy, it lists the system admin who created the data management policy as the creator of the task. Additionally, our dat...
Resolved! CMDB Data Management Attestation task view
I am creating attestation task through CMDB Workspace - Data Manager. While opening the CIs to attest, the view that is enabled is "Explore CI" by default. But I want to change it to CMDB Workspace View which I am unable to perform from workspace an...
Which of the following statements describes how data is organized in a table?
Which of the following statements describes how data is organized in a table?A. A column is a field in the database and a record is one userB. A column is one field and a record is one rowC. A column is one field and a record is one columnD. A colum...
Depends on Relationship and Ticket Routing
If a set of secondary services depends on primary service (i.e., local tech support) that uses location based routing for tickets, then will the secondary services automatically follow the same location based routing as the primary service? If not, t...
Update bulk CI through background script
I want to update 4000 records in the cmdb_ci table based on the Name and Class fields to update the Scope. I prefer to do this only through a background script, not a fix script. Please provide a background script for this—it will be helpful for me.T...