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Need to restrict/hide variable section from RITM

Hi All,We have a requirement in order to hide variable section from the RITM for all the users except members from the group 'abc' for the catalog item 'Support'. Step 1: Need to check the cat_item field value is 'Support'Step 2: check the current us...

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Joyal by Tera Contributor
  • 799 Views
  • 6 replies
  • 0 helpfuls

Resolved! Stop class upgrade and downgrade

We have absorbed that discovery automatically upgrade and degrade the ci, not sure by what ground. We want to stop it. How can we fix this?

Amit_H by Tera Contributor
  • 1068 Views
  • 2 replies
  • 2 helpfuls

Resolved! CI relationship for Rack and Network Device

Our network devices are globally distributed (on premises and rented locations). The network engineers are ordering these devices mostly locally and open the discovery via a catalog item. By discovery the network device is added into the CMDB.The loc...

Staleness Failure Threshold limit

Hi all, Is there any limit for Staleness Failure Threshold in CMDB Health Metric. I changed to 500000 and run the job, but CMDB Health Result table is showing only 100000 records for staleness.   

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saranyavs by Tera Expert
  • 681 Views
  • 2 replies
  • 0 helpfuls

Alert(em_alert) api throwing 400 error

Hi Team, Alert api is not showing for me under Rest Api Explorer, but Issue(Incident) api is visible in below formathttps://<instance>.service-now.com/api/now/table/incidentbut below one not visiblehttps://<instance>.service-now.com/api/now/table/em_...

CMDB Data sources

Hello All,My question is, why do not we get same discovery data (nomenclature of the data) when we discover it through different methods of discovery e.g. SCCM, Intune, Servicenow discovery.Use Case: For a laptop name 'Apple Macbookpro 16 Inch 2nd Ge...

Mahesh S by Tera Contributor
  • 456 Views
  • 2 replies
  • 1 helpfuls

Creating a flow designer and generating csv

See i want a flow designer -See i have a catalog item with one filed as server name as lookup select box having reference table as cmdb_ci_server table with lookup field as name .Through this catalog item if i select server name and order it then ser...

vbalaji2 by Tera Contributor
  • 583 Views
  • 4 replies
  • 1 helpfuls

In CMDB Workspace Dashboard Duplicate CI count is wrong

In My CMDB workspace Dashboard Duplicate CI count  is not populating Correctly After execution of CMDB Health Dashboard Scheduled Jobs.In CMDB Dashboard Duplicate CI count is populating  correctly but not in CMDB Workspace. Can some one suggest which...

KanimozhiN by Tera Contributor
  • 439 Views
  • 2 replies
  • 0 helpfuls