Hi, We are trying to create a solution where we wanted to map the Database instances and Middleware instances with their respective applications, this relationship is going to be "Depends on" as per the CSDM.However, we could not find a way to achiev...
Regarding the dependency view, I want to change the background color of configuration items for each condition.For example, if the configuration item is a Network Site, the background color should be red.I would like to know if it is possible to chan...
Hello, We have 3 fields to categorize our change requests : Service, Service offering and Configuration Items.I noticed that in the Configuration field, you have the possibility to chose Application services, business services, or technical services....
Hi All, We are attempting to remediate de-duplication tasks in our CMDB but are running into an issue with a custom business rule aborting the task. The custom business rule is old and we are looking to move to OOB, but this BR ensures that no dupli...
HI All, when should a service offering CI be created & how it is different from Business service CI in CMDB?
Hello Everyone! I need to update group filter criteria for following fields under cmdb_ci table as that should be applicable to all the underlying CMDB tables/classes -Change GroupApproval Group I was planning to use dictionary overrides to update th...
Hello Team, I have upgraded my instance in Xanadu release. I can see the overall score which is an aggregate for all 3 i.e., Correctness, Compliance, Completeness. I have a business scenario where i would like to exclude Compliance in overall health ...
Requirement is to pull data from servicenow to Intune and is it works same way as Service Graph connector for Intune. or do we need to use scripted Rest API call to pull data from Servicenow to Intune on schedule basis
Hello,I want to update the name of the Third step "service performance" to Something else or to replace it with another step (already exist in my catalog wizard), is it possible ? Thank you so much for your help.
Hello All, We have an application which is used for authorization, which has multiple relationship attached to other application/services. When a change request is raised all upstream application/services gets tagged to impacted CIs tab under change ...
Dear community,we have a tool where we are doing the whole IP net management globally. So, if someone requests a new subnet, then in this tool we can choose the region/country/city and the tool finds a new subnet range that is needed e.g.: /24 or /1...
Hi all, We are using Blazent which aggregates data from various sources and creates CI in the CMDB. Blazant has its own IRE feature where it reconciles CI from different sources. We observed that Blazent is creating duplicate CIs compared to Qualys i...
I need to port location data from our legacy CMDB. Because I want to create the ServiceNow recommended hierarchical structure for the location records, and don’t have the concept of ‘parent’ records in my source data, I am sticking with the IH-ETL ra...
I am fetching the data from a Data Stream which is in global domain, and the affected CIs are creating in global domain, but in execution it is showing different domain. Where is the issue? I have checked all the steps and scripts it is not set expli...
Hello friends, I have one transform map running targeting cmdb_ci_hardware table. In the transform map, based on the CI details we are assigning CIs to correct class such as Windows Server, IP Router, etc. In staging table record, when new CI is crea...
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