How contextual search only takes value of short description and how can i configure it

IP Ranges for Cloud CIs

Is there a SN recommendation on whether IP ranges should be populated on discovery schedules for cloud resources? We use a graph connector but no IP addresses are populating. Is this a normal occurrence with cloud?

How to prevent deduplication Task creation for a specific serial number and state

Hi Team, We have a requirement to prevent the deduplication Task creation for a specific serial numbers , also for specific state. because currently tasks are created even for retired Cis. how to write the rule for this exclusion? Regards,Saranya 

Download Normalized Data step in Normalize Data Service guided step created empty Normalized tables

Hi All, In PDI, I am trying to install the Normalization Data Service using guided set up, when I completed the step 2 'Download Normalized Data step' it installed empty 'Normalized Company Names and Normalized Mappings tables'.How to install those t...

Reapply lookup rules

hi all, I am trying to understand how/when certain rules are processed as I don't seem to have a stable solution at the moment. It could be a state setting I am overlooking in the process so any help appreciated. For arguments sake I am using the man...

Writing An "Exception" For Pods in Tag-Based Services

I think it would be beneficial if there was a way to "blacklist" Kubernetes Pods from relating to it's Service Instance but instead populate a Dynamic CI Group. The Problem:Tag-Based Services with a lot of pods won't show the full relationships becau...

CMDB360 or Multisource CMDB CIs not reported by discovery sources is not working

Hi Team, Enabled the CMDB360 or Multisource CMDB, and ran the all related scheduled jobs the widget : CIs not reported by discovery sources  is not working not showing any data in setting updated days are "7"-Could you please help how that widget fun...

Linking Computer Network Devices to CMDB Classes in ServiceNow

Nodes:Nodes are devices that are connected to a network.Protocol: A protocol is a set of rules and standards that govern how data is transmitted over a network. Examples of protocols include TCP/IP, HTTP, and FTP.Topology: Network topology refers to ...

Event-driven Discovery using SGC for AWS

We are using the SGC for AWS to populate the CMDB with AWS data. Our customer is asking to also set up event-driven discovery. Has anyone set this up with only using the SGC? Most of the SN documentation seems to refer to configuring this separately ...

CMDB HEALTH Compliance AUDIT configuration

Hi Team,  I am trying to configure compliance audit module. Right now it is creating task per CIs with missing information to the managed by group. Now we have more than 1 million CIs. So receiving multiple task for each CI to one group would be not ...