We've got AWS discovery running in our instance, and it seems to work great. We get several hundred CIs and everything looks correct, but for some reason the EFS items aren't coming in at all. I've added AWS::EFS::FileSystem to the Cloud Inventory Re...
Hi there!We need to have a database view of all users with or without computers assigned to them (not personal equipment (so we need to filter out the personal equipment class as personal equipment table is a child of computer table)).To do this, we ...
As a new feature has introduced in Xanadu release, the upper limit of KPI health metric is set to 100000. And no matter if we increased that KPI health above 100000 but it will breach for 100000 failures only. Is there any solution to increase the KP...
Hi all, I have an OOB child table sn_si_incident which has extends table sm_order but in my instance the extends table is empty.While changing it to sm_order it's giving me a message that it cannot be changed after the table is created.If anyone can ...
Hi, does anyone how Life cycle management of records in Service Graph Connector for Microsoft Azure works and can share a bit more on how it works technically ?I would like to know what happens if cloud resources is not discovered, does it become abs...
I'm looking for a way to present a simplified report to some end users that will allow them to manage the retirement date and scheduled retirement date of some assets in alm_hardware. In order to sort for the data needed for the project, they hav...
Where is the cmdb_ci_security_device table?Is it part of a Plugin?If so Could you please tell me which plugin to look for?Thank you very much for your time and support!
We are preparing to implement SGC for Azure and our Azure Cloud Engineer is asking about the level of effort for configuring Azure. They are utilizing multiple regions and they are concerned they must perform each of the 4 steps listed in the Servic...
We have something called as Blackout schedules, where CI's can be added to change freeze window and change ticket is restricted when it is raised against those CI within these windows. Now with Dynamic grouped CI being added to blackout schedules, w...
issue with our SN intune integartion where software deatils of devices doesnot purge from servicenow tables even after they are uninstalled in the end user devices. need to create a scheduled job for the sam software install table, which will handle ...
when create credentials, the validation cannot pass with error, is there any suggestions, thanks
HiWe have few fields are added in Recommend metric for IP Switch ( IP Address, Operational Status, ...).But only for Slave IP Switch, IP Address is missing in our system. We want to REMOVE Slave IP switch from Recommend metric for IP Address only. I...
I am trying create a de-duplication template to remediate in bulk, however I have De-Dupe tasks where one CI is from a CI class such as Computer or Windows Server, and then I have the other CI from the Unclassed Hardware class. Which class do I use ...
I am sending a notification for user once request raised is approved.The notification body should also include attachment attached.I checked the 'include attachment' checkbox available in notification but it is not working.How can I get this in notif...
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