Jamf integration (service graph connector) with servicenow

[shilpa mihira]

We are getting data from JAMF into staging table SG-Jamf Computer table but from here to cmdb_ci_computer table the data is not updating. in the SG-Jamf Computer table recent updated is on 16/6/2023 but in cmdb_ci_computer table updated it is showing 9/6/2023 and assigned to filed is empty

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@Jerry kk Wong 

Both computers and Mobile devices have stopped working. Same error (line 93 & 198) in the script include: JAMFDataSourceUtil.

I also updated the plugin to the latest version. previous (originally working : 2.11.0, new version: 2.12.1

Tested the credentials and JAMF endpoint using Postman.

I can get the records without any problem.

 In flow designer I can see the computer action that is used by Service Graph Connector for Jamf . This action uses /computers/subset/basic as endpoint. When trying this in Postman the first time it fails, second time it returns the expected results

[JohnC1]

Are you using the Pro API?  If not, you'll need to change to that.  Jamf had a change on their backend to the MySQL version, and the "classic" integration method was impacted.  Make sure to remove anything you have in the "Base path" for the connection.  More info here: https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-manag...

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Thanks for your help.

I will contact the person responsible for JAMF at the client.

[AJ-TechTrek]

Hi @shilpa mihira ,

I am also facing a similar issue, the error message I am getting is - {"cmdb_sam_sw_install":{"unchanged":1},"cmdb_ci_computer":{"mergedPartialPayloads":1,"incomplete":1,"errors":1},"cmdb_key_value":{"incomplete":1,"errors":1},"cmdb_serial_number":{"inserted":1}}.

I have made changes in the data source query and checked the details coming in the staging table, but when I run the robust map, data is not populated in the cmdb_ci_computer table.

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Thanks

AJ

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